Product Support Sales Representative - Truck Engine at Thompson tractor
Pensacola, FL
About the Job
Position Summary
The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory
The position requires direct sales calls to prospective customers in the heavy-duty truck market
The PSSR - TE will work closely with other Truck PSSR’s to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need
The primary focus of this position is to grow total truck service sales
This person must have a strong working knowledge of Class 8 truck and trailer/OEM equipment paired with a strong work ethic
This position is a direct support role focusing on the sale of service repairs
Essential Responsibilities & Expectations
Maximize service sales in assigned territory
Coordinate service customers to TTCO service shops
Assist other PSSR’s in the selling of service sales
Develop and sell Customer Support Agreements and maintenance programs
Maintain accurate customer data records
Assist in collection of past due invoices
Monitor and report product performance and competitive activity
Provide liaison support between customer, TTCO, and our vendors
Establish and maintain personal working relationships with customers
Follow up on past repairs to ensure customer satisfaction
Inform customers on status of repairs
Negotiate mutually agreeable settlements on customer complaints
Licenses & Certifications
Required
Driver's License Personal
The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory
The position requires direct sales calls to prospective customers in the heavy-duty truck market
The PSSR - TE will work closely with other Truck PSSR’s to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need
The primary focus of this position is to grow total truck service sales
This person must have a strong working knowledge of Class 8 truck and trailer/OEM equipment paired with a strong work ethic
This position is a direct support role focusing on the sale of service repairs
Essential Responsibilities & Expectations
Maximize service sales in assigned territory
Coordinate service customers to TTCO service shops
Assist other PSSR’s in the selling of service sales
Develop and sell Customer Support Agreements and maintenance programs
Maintain accurate customer data records
Assist in collection of past due invoices
Monitor and report product performance and competitive activity
Provide liaison support between customer, TTCO, and our vendors
Establish and maintain personal working relationships with customers
Follow up on past repairs to ensure customer satisfaction
Inform customers on status of repairs
Negotiate mutually agreeable settlements on customer complaints
Licenses & Certifications
Required
Driver's License Personal