Product Support Sales Representative - Waste and Recycling Specialist at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Waste and Recycling Specialist Product Support Sales Representative (PSSR), you will drive mutually beneficial business activity for the Waste customers segment / Yancey Bros. Partnership. Including increased uptime and ease / efficiency of utilizing Yancey network and increased utilization of Yancey Bros' Product Support parts and service offerings.

Primary Responsibilities:

• Perform normal PSSR duties to provide superior product support consultation and uptime solutions via Yancey Bros offerings (grow share).
• Create and maintain waste industry relationships with customers in Georgia, out of state contacts, and Caterpillar corporate waste account managers, and other dealers.
• Track undercarriage wear and schedule undercarriage in Yancey Bros. shops (to deliver optimal value for Waste Customers and avoid any “past due” situations that would cause Yancey to cover the difference between the normal, scheduled maintenance work with pins/bushings and full replacement costs)
• Forecast both in-state and out-of-state rebuild opportunities by working with the customer equipment managers, Yancey Bros. rebuild manager and machine sales representatives
• Manage two-way communications with Waste and Recycling Customers field personnel to understand issues, identify solution options, and manage service work needs to maximize uptime of Waste Customers machines. Coordinating service work will include:
  • Directing shop work to both Waste/Recycling Customers and Yancey Bros. shops and facilitating update communications to key stakeholders (manage the process)
  • Dispatching field service technicians for both Waste/Recycling Customers and Yancey Bros. and facilitating update communications to key stakeholders
  • Insuring VisionLink/ProductLink is accurately reporting with correct hours on all machines and dispatch connected assets technicians for both Waste Customers and Yancey Bros as needed to resolve issues
  • Resolving hydraulic issues with urgency with Yancey Bros. hydraulics receiving “first call” and strong influence toward Yancey Bros supporting the need
• Track and communicate status of daily repair needs to both Waste/Recycling Customers and Yancey Bros. stakeholders (to include a daily face to face meeting with Yancey Bros. Austell service manager as necessary)
• Serve as point person for parts ordering (new, used, aftermarket, GET etc.) with “first call” and strong influence toward Yancey Bros supporting the need
• Review invoices and manage cadence for timely processing
• Administer standard processes of Caterpillar or Yancey (e.g. warranty policies, loaner program, proactive goodwill where appropriate etc.)
• Conduct quarterly business reviews
• Serve as resource to help facilitate potential usage of Yancey Rents to meet Waste and Recycling Customers rental needs in Georgia
• Contact CAT dealers in other states to schedule repairs (as needed) for out-of-state jobs when unable to efficiently utilize Yancey Bros. parts and service offerings
• Utilize Fleet Maintenance Pro (FMP) software to assist in job tasks

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience in the heavy equipment industry.  This could include as a Diesel Technician, Sales Representative or Service Coordinator.  Prior sales experience would be preferred, along with excellent analytical, organization and communication skills. 

Education/Experience:

• Must have a high school diploma or equivalent experience

Required Qualifications/Skills:

• Excellent analytical, organization, and communication skills.
• Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
• Must have a valid class C Georgia driver’s license and clean driving history
• Physically able to operate equipment as well as climb under and on for inspections
• Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.

Preferred Qualifications/Skills:

• Specific industry experienced desired or an equivalent college degree
• Prior sales experience preferred

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities