Product Support Specialist - Palmetto Pharmaceuticals

Hours: Flexible Schedule; 30 hours per week (part-time)

Support sales and marketing initiatives, programs and goals through telephone, fax, direct mail and email efforts with assigned or unassigned territories.

Responsibilities of a Product Support Specialist are to promote product awareness, establish and maintain relationships and educate physicians along with key customers on Palmetto’s products. Our Product Support Specialists are responsible for continued communication with key customers including physicians, nurses, medical assistants and pharmacists to ensure:

• Product awareness
• Product education
• Product availability
• Increased prescribers of Palmetto products

ESSENTIAL FUNCTIONS

Major responsibilities will include but are not limited to:

• Contact physician base provided by Palmetto to educate on and promote Palmetto products.
• Establish and maintain relationships with key contacts in physician offices.
• Manage regular call rotation.
• Record and maintain customer database including demographics, literature mailings, and office infrastructure.
• Research physician base as necessary to gain contact information.
• Respond to incoming calls, emails and voice messages.
• Participate in product training to gain product proficiency.

QUALIFICATIONS

• High school diploma or equivalent related experience (required)
• Customer service / sales experience (recommended)

REQUIRED SKILL SETS

• Outstanding communication and interpersonal skills
• Demonstrated initiative with a high level of integrity and work ethic
• Customer focus
• Problem Solver
• Excellent time management skills
• Goal achievement attitude
• Ability to multi-task
• Computer proficiency with advanced knowledge of Microsoft Word, Microsoft Excel and the internet
• Ability to perform basic calculations and mathematical figures

ADDITIONAL RESPONSIBILITIES

• Performs other duties and assignments as directed by management

PERSONAL CHARACTERISTICS

• Responds well to direct supervision and goal oriented structure
• Prompt arrival and regular attendance at work
• Pleasant and cooperative attitude with internal and external customers
• Enthusiastic, positive attitude
• Outgoing personality with the ability to listen

Job Type: Part-time

Required education:

• High school or equivalent

KEYWORDS: customer service, support, sales, inside sales, pharmaceuticals