Production Agent - Tadlock Roofing

Our Insurance Admin is instrumental in ensuring smooth daily operation within the Insurance Division. They are responsible for the performance of their job functions in line with Tadlock Roofing's mission to create a positive impact on our employees, communities, and the industry. This position requires a comprehensive approach, executed with enthusiasm and proactiveness. This person should be detail oriented and act as an example for Responsibility, Integrity, Purpose Driven, and Excellence. (Tadlock Roofing Core Values)

About the Role - The Insurance Administrator is responsible for the following operations:

• Ensuring quality customer service for every job.
• Logging all internal and external communications in CRM for comprehensive record-keeping.
• Proactively following up with client reviews to enhance customer satisfaction and service quality.
• Oversee material ordering, production scheduling, and setup of job site processes to maintain operational efficiency.
• Communicate relevant production information to production staff, insurance, and homeowners to ensure smooth production and job satisfaction.
• Assist with inspection scheduling as necessary.
• Facilitate any necessary subcontractor scopes of work.
• Provide routine divisional production updates to branches and management.
• Prepare jobs for invoicing and send invoices/ job completion documents as necessary.
• Track warranty and postproduction issues to ensure timely resolution and customer satisfaction.
• Additional duties as necessary or assigned.

Required or Preferred Skills

• Proven experience as an office administrator, office assistant or relevant role
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Computer literacy
• Strong data entry skills.