Production Analyst Lead (Trial Card) - Bath, ME - Serco North America

Are you looking to lead a small team of Trial Card professionals to provide direct support to our Navy customer? Then Serco has the right opportunity for you!

As a part of this dynamic team located in Bath, Maine, you will be expected to bring your leadership skills, database administration knowledge, and periodically ride the destroyer class of ships at sea, to positively impact a safe and complete ship delivery to our Navy's sailors.

As the Production Analyst Lead (Trial Card (TC)), you will work closely with your team and senior government personnel in trial card screenings, software testing, report generation, and trend analysis for new construction of ARLEIGH BURKE Class Destroyers.

In this role, you will:

• Take ownership and responsibility to Run Tabs and upload cards into the Technical Support Management (TSM) database. (Send to BIW and after BIW assigns trades upload into TSM)
• Lead and oversee a team of up to 5 employees
• Understand and perform workflow in TC correction process.
• Participate in at sea trials and trial card prescreening.
• Conduct trial card recording, tracking, coding, analysis using TSM and Electronic Trial Card (ETC).
• Provide ships force with periodic trial card reports and metrics, as necessary.
• Prepare materials for trial card entry into TSM and ETC.
• Set up the ETC network onboard ship and interoffice to troubleshoot and manage network while out to sea (or in office).
• Conduct inventory of Trials equipment to assist receipt and shipment back and forth to Pascagoula, Mississippi.
• Compact and conduct backups of the ETC related data.
• Create daily, weekly, and special request trial card reports as needed.
• Understand the verify and accept process for card tasking.
• Perform ETC administrator duties, during inspections, certs, and sea trials.
• Prepare and participate in trial card screening conferences.
• Build and set up queries and download trial card data from TSM.
• Participate in testing of new software modifications for ETC, TSM, and Trial Card Reporting (TCR) (our Serco developed trial card report generating tool).
• Build and assemble training package for use in training new hires. 

To be successful in this role, you will have:

• Ability to obtain and maintain an Active DOD Secret Clearance
• High School Diploma/GED and 4 years of relevant Trial Card experience
  • A Bachelor’s degree in a business or related field will be considered in lieu of a High School Diploma/GED and 4 years of relevant Trial Card experience
• 5 years of relevant shipbuilder or similar experience.
• Proficiency in the Microsoft Office Suite to include Word, Excel, and PowerPoint.
• Exemplary verbal and written communications skills.
• Ability to frequently interface with the internal and external customers.
• Ability to actively participate in scheduled or ad hoc meetings.
• Ability to periodically travel out to sea to capture discrepancies onboard ships.
• The ability to travel up to 10% of the time.

If you are interested in supporting and working with our military and sailors, and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.