Production Manager - Arclight Painting

Do you believe in the following Core Values?

• TOP-QUALITY CRAFTSMANSHIP that is worth the investment, provided by exceptional craftsmen who take pride in their work. 

• “ABOVE AND BEYOND” SERVICE that provides maximum value to our friends and family, delivered by amazing people who believe that anything else is unacceptable. 

• EXTREME OWNERSHIP of everything we do as a synergistic team, as industry luminaries, and as community leaders.

Do you want to help our family (employees) and friends (customers) by accomplishing the following?

• Be a key part of fulfilling our promises to our customers by coordinating and guiding residential and commercial paint jobs through the execution stage and serving as the focal point for communication with the customer and Team Leaders. 
• Properly execute the accountabilities of this role to directly affect the Arclight Painting brand and customer experience in a positive way.

If so, please read on to better understand what will be expected of you, and then apply for this unique position with the #1-rated painting company in Northshore (Bothell, Kenmore, and Woodinville.)

WHAT YOU'LL BE EXPECTED TO DELIVER:

1. Jobs Launched (the RIGHT way)
2. Jobs Inspected (and Corrected)
3. Jobs DONE on-time and on-budget (by your Teams)
4. Five-star reviews (on at least 1/3 of jobs completed by your Teams)
5. Training Certification (of Teams)

WHAT YOU'LL BE ACCOUNTABLE FOR:

• Wear Arclight Painting shirts and professional attire during work hours. 
• Attend all general membership meetings and training sessions.
• Follow the Employment Agreement.
• Use safe work practices, following all safety directives, policies and procedures.
• Assist the Safety Officer in maintaining a safe work environment on all job sites.
• Conduct a pre-job risk assessment on all jobs sites.
• Fill out a Risk Assessment form and ensure it is signed off by all workers for every job site.
• Ensure weekly tailgate training is conducted by Team Leaders with their team members.
• Carefully review the Scope of Work and any pictures attached before launching jobs.
• Confer with Estimators about Scopes of Work as needed to get any questions answered before launching any jobs.
• Conduct Job Launch meetings with the client and Team Leader according to the Job Launch Checklist to ensure everyone is clear on expectations.
• Ensure Team Leaders are providing Daily Progress Reports to their customers.
• Ensure Team Leaders maintain clean and orderly job sites by setting up a workshop and cleaning up following the completion of each task.
• Conduct jobsite inspections prior to completion to ensure all surfaces are “properly painted,” the project is free of drips, spatters, spills, or overspray on all surfaces not painted, and paint cut lines are crisp and straight.
• Ensure quality standards are met and Team Leaders make corrections as needed.
• Ensure that Team Leaders are completing their punch lists PRIOR to doing the final walkthrough with the client. 
• Ensure that Team Leaders are conducting the final walkthrough with the client and making sure they are 100% satisfied before leaving the job.
• Ensure Closing Checklists are completed for all jobs.
• Check-in with your Team Leaders daily.
• Meet with your Dispatcher on a daily basis to discuss the current schedule and . 
• Receive job folders from the Dispatcher and maintain control of them until passing them off to the Team Leaders. 
• Ensure that the proper materials for jobs are ordered and supplied ahead of time.
• Supply each job with adequate sundry items.
• Ensure all workers, tools, and materials are organized to complete jobs in the most efficient way possible. 
• Ensure each job site is supplied with a full complement of tools for the given job in accordance with the Jobsite Tools Checklists.
• Ensure work vans are kept clean and organized, properly maintained, and securely stored when unused on a job site and between projects (including weekends).
• Ensure all additions or changes to the scope of work are approved by the customer, written into the Work Order, invoiced, and emailed to the customer before the commencement of the work.
• Review your Teams' timesheets for accuracy on a weekly basis.
• Set and discuss weekly goals with your Team Leaders.
• Utilize the Problem-Solving Worksheet to make sound decisions and take action whenever a problem arises.
• Ensure your Team Leaders do not communicate with customers about the scope or design, or make suggestions outside of the agreed-upon Work Order.
• Ensure all items included in the Work Orders are 100% DONE for each job before they are closed.
• Ensure visits/jobs are closed in Jobber on the same day as completion.
• Lead the customer's experience by ensuring they are 100% satisfied with all completed projects, and never rest until they are.
• Maintain regular contact with all of your customers.
• Ensure  jobs are completed when promised.
• Ensure that customers are updated daily by their Team Leaders to ensure they are happy with the progress of the project. 
• Let customers talk.
• Show customers that you are actively listening by making the appropriate responses, such as summarizing what the customer has said, putting things in writing, and suggesting solutions rather than more problems.
• Resolve customer complaints in a timely manner. [Note: All complaints must be reported to you by Team Leaders  within 2 hours, along with the suggested method of resolution.]
• ALWAYS KEEP YOUR INTENTION ON CUSTOMER SATISFACTION, not on the profit. 
• If a customer asks you a question about something, take that as an opportunity to go “above and beyond”. Whatever the extra step may be, take it.
• Ensure the customer is greeted warmly by Team Leaders and Team Members.
• Ensure all Team Members are communicating with the customer in a polite and professional manner.
• Ensure any music being played on job sites contains appropriate content and language.
• Mention reviews during job site visits.
• Ensure that Team Leaders are asking for reviews when conducting the final walkthrough with the customer.
• Ensure you are certified through Level 5 by getting it signed off by the Training Manager once you demonstrate competency.
• Conduct initial orientation with Team Leaders to ensure that they are briefed on site organization.
• Conduct initial orientation with subs to ensure that they are briefed on the Subcontractor Agreement.
• Ensure all Team Leaders have a copy of the Painter Levels Checklists and access to all available materials.
• Ensure Team Leaders are getting themselves through their training checklist by personally training them and signing them off on the items once they DEMONSTRATE competency.
• Ensure Team Leaders are getting their teams through their training checklists.
• Foster an environment where training is a priority by discussing it in meetings and holding subs accountable for getting themselves and their workers through the checklists.
• Assist with the recruitment of subcontractors by passing out cards and putting up flyers in every paint store frequented.