Production & Service Assistant - Selectek, Inc.

A Production & Service Assistant will provide essential support to the Production and Service teams, ensuring smooth operations in both areas. This role will spend most of the time assisting in production activities and receiving hands-on training for service tasks. The ideal candidate is organized, detail-oriented, and eager to grow within a dynamic environment, learning the ins and outs of production processes and potentially gaining experience in customer service and technical support.
Required:

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Word and Excel or Google Docs and Sheets
• Ability to manage customer relationships
• Detail-oriented and able to work independently
• Previous production, administrative or office management experience is preferred
• Located in or willing to move to Birmingham, AL

Job Responsibilities:

• Production Support: Assist in day-to-day production activities, including assembly, quality control, shipping/receiving, and inventory management, ensuring smooth and efficient operations.
• Customer Support: Provide technical support and service-related assistance to customers, addressing inquiries and resolving issues under the guidance of the Service team.
• Inventory and Purchasing Support: Gain a baseline understanding of the company’s purchasing system to support inventory management and assist in purchasing-related tasks
• Service Training: Receive hands-on training in service-related tasks, such as troubleshooting, repairs, and technical support, with an option to transition into on-site services for customers.
• On-Site Installation and Service: Travel to customer locations to perform equipment installations, maintenance, and repairs, ensuring high-quality service and customer satisfaction.
• Quality Control: Assist in inspecting and testing products to ensure they meet quality standards before shipment or deployment.
• Documentation: Maintain accurate records of production activities, service logs, and inventory management to ensure traceability and accountability.

Salary Range: $40k/yr. - $45k/yr.
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