Production Support Engineer - Syntricate Technologies Inc
Irving, TX
About the Job
Production Support Engineer
Irving, TX (3 days onsite - Hybrid)
9 months
Web Cam Interview
$60-$65/Hr on W2
Background:
Irving, TX (3 days onsite - Hybrid)
9 months
Web Cam Interview
$60-$65/Hr on W2
Background:
- The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
- Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
- Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
- Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
- Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
- Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
- Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
- Provide Overnight/weekend or when required support for the applications on a rotational basis.
- 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
- 1+ years of experience supporting large financial services firm
- 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
- 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
- 1+ years experience monitoring batches and meeting SLAs
- Incident Management tools like ServiceNow
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
- Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management
Source : Syntricate Technologies Inc