Production Support Engineer - Umanist Staffing LLC

Production Support Engineer&

Pennington New Jersey 08534 (Hybrid role)

W2 Candidates&

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Skills:

& We need someone from Core Production Support background – experience on SQL, Batch and business support, Incident Management, problem management, automation, Monitoring packages - ITRS, Splunk, Dynatrace, Autosys

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Job Overview:

We are seeking a skilled and detail-oriented

Production Support Engineer

to join our team. The Production Support Engineer will be responsible for maintaining and improving production systems, troubleshooting issues, and ensuring the smooth operation of our technology and applications. This role involves working closely with other engineering teams, IT support, and end-users to resolve production problems and implement solutions that enhance system performance.

Key Responsibilities:

Production System Maintenance:

Monitor and maintain production systems to ensure high availability, reliability, and performance.

Issue Troubleshooting:

Identify, analyze, and resolve production issues and incidents in a timely manner. Work with other engineering teams to address complex problems.

Performance Monitoring:

Use monitoring tools to track system performance and detect potential issues before they impact production.

Incident Management:

Manage and resolve incidents according to established protocols. Document incidents, resolutions, and system changes.

Deployment Support:

Assist in the deployment of new releases and updates to production environments. Ensure smooth transitions and minimal disruption.

Process Improvement:

Continuously assess and improve support processes, tools, and procedures to enhance efficiency and effectiveness.

User Support:

Provide technical support to end-users, including diagnosing and resolving application-related issues.

Documentation:

Maintain comprehensive documentation related to system configurations, processes, and incident resolutions.

Collaboration:

Work closely with development, QA, and IT teams to ensure that applications are reliable and meet performance expectations.