Production Support Engineer - Remote - GXO Enterprise Services LLC

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Production Support Engineer with expertise in supporting, troubleshooting, and debugging modern data platforms and data pipelines to join our team. In this role, you will play a crucial part in ensuring the availability, reliability, and performance of our modern data platforms being built using Snowflake, Fivetran, dbt, and Airflow all hosted on the Google Cloud Platform (GCP). You will be responsible for owning the incident management process and handling customer-reported issues, triage them for resolution within defined SLAs, and ensure timely communication and updates to customers regarding issue status and resolution progress.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Provide support for our Global Data Lake platform hosted on GCP and Snowflake, promptly responding to alerts and incidents to minimize service disruptions.
• Utilize your expertise in data and analytics systems to monitor and maintain the health and performance of our data platform architecture and pipelines, identifying and troubleshooting issues related to application functionality, performance, and availability.
• Conduct thorough troubleshooting and debugging of application issues, collaborating with development teams to implement timely resolutions and prevent recurrence.
• Own the incident management process and handle customer-reported issues, triage them for resolution within defined SLAs, and ensure timely communication and updates to customers regarding issue status and resolution progress.
• Document incident details, resolutions, and preventive measures, maintaining an up-to-date knowledge base for reference.
• Participate in root cause analysis (RCA) for critical incidents, identifying underlying causes and recommending improvements to enhance system reliability and performance.
• Collaborate with cross-functional teams, including development, DevOps, and release management, to ensure smooth production releases and deployments of new features and updates. Stay abreast of emerging technologies and best practices in cloud computing, modern data platforms, and application support, continuously enhancing your skills and knowledge.

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree in computer science, Data Science or a related field, or equivalent related work or military experience
• 1 year of Production support experience
• 1 year of Data Warehousing experience
• Strong troubleshooting and debugging skills with the ability to analyze complex issues and implement effective solutions

It'd be great if you also have:

• Previous experience in a technical production support role for a modern data platform hosted on GCP or similar cloud platforms (AWS, Azure)
• Proficiency in data warehousing, modern data platforms (snowflake preferred), cloud computing, orchestration (airflow) and management.
• Strong troubleshooting and debugging skills, with the ability to analyse complex issues and implement effective solutions.
• Experience with data warehousing
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, on-call support environment, with a commitment to delivering exceptional service to our customers.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.