Production Support Specialist - Diverse Lynx

Role: Production Support Specialist

Location: Pennington, NJ, 08534 / Plano, TX,75025 ( Onsite)

Type: Full Time/Permanent

Experience: 6 - 8 years

Job Description:

Technical/Functional Skills

• As a Production Support Specialist, you will play a crucial role in ensuring the stability and efficiency of our systems by collaborating closely with infrastructure partners, development teams, and other stakeholders.
• You will be responsible for analyzing and troubleshooting issues, managing incidents and problems, and following up for timely resolution.
• The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be capable of working collaboratively as part of a team.

Key Responsibilities:

• Collaborate with infrastructure partners and development teams to resolve production issues promptly.
• Analyze and troubleshoot system issues to identify root causes and implement effective solutions.
• Triage incidents and follow problem management protocols through to resolution, ensuring minimal impact on business operations.
• Follow up with stakeholders to ensure timely resolution of issues and prevent recurrence.
• Work effectively in a shift-based environment, including rotation weekend support as needed.

Primary Skill:

• Oracle SQL / PLSQL

Secondary Skill:

• UNIX/SHELL SCRIPTS

Tertiary Skill:

• JavaScript

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in production support or a related role.
• Strong analytical and problem-solving skills.
• Familiarity with incident and problem management processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and independently.
• Willingness to work in shifts and provide weekend support on a rotational basis.
• Adept with Oracle, Autosys, Unix.

Desired Skills:

Certification in ITIL or relevant areas.

Experience with monitoring and alerting tools.

Knowledge of scripting languages (e.g., Python, Shell).

Understanding of DevOps principles and practices.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.