Production Support Specialist at ApTask

About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.



Salary Range: $100K-$110K/Annum



Job Description:

• As a Production Support Specialist, you will play a crucial role in ensuring the stability and efficiency of our systems by collaborating closely with infrastructure partners, development teams, and other stakeholders.
• You will be responsible for analyzing and troubleshooting issues, managing incidents and problems, and following up for timely resolution.
• The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be capable of working collaboratively as part of a team.

• Collaborate with infrastructure partners and development teams to resolve production issues promptly.
• Analyze and troubleshoot system issues to identify root causes and implement effective solutions.
• Triage incidents and follow problem management protocols through to resolution, ensuring minimal impact on business operations.
• Follow up with stakeholders to ensure timely resolution of issues and prevent recurrence.
• Work effectively in a shift-based environment, including rotation weekend support as needed.

• Oracle SQL / PLSQL

• UNIX/SHELL SCRIPTS

• JavaScript

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in production support or a related role.
• Strong analytical and problem-solving skills.
• Familiarity with incident and problem management processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and independently.
• Willingness to work in shifts and provide weekend support on a rotational basis.
• Adept with Oracle, Autosys, Unix.

• Certification in ITIL or relevant areas.
• Experience with monitoring and alerting tools.
• Knowledge of scripting languages (e.g., Python, Shell).
• Understanding of DevOps principles and practices.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com