Production / Technical Support II - Dexian Signature Consultants

Job Summary:

Dexian is seeking a Production / Technical Support II for an opportunity with a client located in Clayton, MO.

Responsibilities:

• Install and configure hardware and software


• Respond to tickets in accordance with SLA guidelines


• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution


• Respond in timely manner to requests and issues


• Repair and replace equipment as needed


• Provide on site and remote support to end users


• Assist in AV setups as needed for meetings


• Assist new hire training for basic IT needs


• Set up new workstations for users (deploying equipment, checking over account setups).


• Heavy use of Windows and Mac OS devices


• Ability to work in Active Directory


• Understanding of Cisco Meraki


• Test new technology


• Create documentation for staff for training purposes


• Resolve Tier 1 support tickets

Requirements:

• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience


• A+ and Net+ Certification or equivalent required


• Excellent verbal and written communications skills


• Must be teachable and adaptable


• Ability to analyze various volumes of data and think critically to extract vital information or detect anomalies


• Ability to work independently or collaboratively within and between teams


• At least intermediate, but preferably advanced skills with MS Excel and other MS Office tools


• Strong organizational skills with keen attention to detail


• Ability to manage time and tasks efficiently


• ATM operations domain experience


• Good working knowledge with excel


• Using Tableau


• Analyze data/reporting


• Working knowledge of/experience using Tableau, Hadoop, Oracle, Jira/Agile Tools, Microstrategy, etc

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.