ProductLink Field Service Technician at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Productlink Field Service Technician, you will be troubleshooting, diagnosing, and repairing or installing product link devices on both customer and Yancey brothers’ machines. The Productlink device transmits valuable machine information to the customer and dealer allowing for remote viewing of machine location, hours, fault codes and more. Candidates must furnish their own tools, be able to operate industry associated heavy equipment, and complete all assigned work in an accurate and timely manner.

Primary Responsibilities:

• Inspect, diagnose, troubleshoot, and locate Productlink devices for defects.
• Source and order parts as needed.
• Proper use of diagnostic equipment.
• Repair and/or replace all components related to the Productlink device.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Operate equipment and vehicles with possession of all necessary licenses and certificates.
• Perform all work in accordance with established quality standards and safety procedures.
• Must work overtime on short notice.
• Maintain service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation.
• Must keep truck and equipment clean and presenting the best impression possible to the public.
• Photograph equipment when necessary.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Maintain safe driving record.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical aptitude, knowledge of tools applicable to the position, and the desire to learn.  You should possess a strong sense of urgency and desire to provide superior customer service.  The ability to take direction and work with minimal supervision is required for this position as well.

Education/Experience:

• High school diploma or equivalent preferred.

Required Qualifications/Skills:

• Strong troubleshooting skills.
• Knowledge of complex electrical, computer and mechanical systems, test equipment used to diagnose and repair equipment and electronic components of vehicles.
• Ability to operate a variety of equipment safely to diagnose, adjust, and repair malfunctions; follow oral and written instructions; read and understand operators and repair manuals; work cooperatively with others; work with minimal supervision and keep all required records.
• Ability to read, analyze, and interpret technical information from schematics, technical manuals, technical drawings, technical procedures, and governmental regulations.
• Basic computer skills (Windows based programs and email).
• Skilled in basic computer application programs
• Possess and maintain an acceptable driving record according to company standards.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Education

Preferred

Licenses & Certifications

Required