Professional Billing Training Coordinator - Nationwide Children's Hospital

The Professional Billing Training Coordinator supports all aspects of end-user training from needs analysis, formulation of training curriculum, documenting process workflows, and execution of training classes for all Professional Billing staff. This position will require a comprehensive understanding of all Professional Billing revenue cycle processes and protocols and development of multi-faceted educational approaches to meet varied learning needs and styles. The Professional Billing Training Coordinator is responsible for effectively integrating all aspects of Professional Billing into training materials including information about workflows and processes as well as EPIC and eCW billing applications. It is critical that the trainer embraces change and looks for ways to continuously improve training and training materials. This position works closely with the Director, Patient Accounts Professional Billing to provide leadership to the Professional Billing training and education efforts including new hire onboarding and continuing education.

Schedule: Full-time, Monday-Friday (1st shift)

Work environment: Fully on-site for the first 90 days, and then converting to hybrid after the probationary period is over 

Location: 3700 Corporate Drive
Columbus, Ohio 43231
United States

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

1. Develops, designs, and maintains role-based curriculums using a variety of software programs, tools, and applications.
2. Coordinates and facilitates training and education that is consistent with Professional Billing role-based skills/competencies.
3. Develops and executes training for refresher and efficiency training needs, onboarding, and upgrade training.
4. Maintains communication with on-boarded staff and, when appropriate, acts as a role model and mentor for competency development.
5. Acts as a resource in answering staff’s questions. Provides appropriate feedback to management regarding performance of staff within the department.
6. Provides formal and informal educational programs, such as classes, in-services, continuing education, and other major educational programs, to meet staff and organizational needs.
7. Assists with building, testing, and maintaining training environments.
8. Provides system support and troubleshoots issues.
9. Maintains current knowledge of changes in billing requirements and regulations. Monitors changes in payer reimbursement policies.
10. Facilitates problem solving and conflict resolution related to the learning of roles, skills, procedures, and new software.
11. Participates, as appropriate, in the development of other training programs for which the position is not responsible.
12. Serves as a liaison to other NCH training/education programs.
13. Supports NCH mission, philosophy, policies, procedures, standards, and strategic goals.
14. Maintains at all times the rights of the patient and family regarding confidentiality of the medical record according to policy.
15. Performs other duties as assigned.

1. Bachelor’s degree in related field, or equivalent combination of education and experience.
2. Five years of demonstrated skills and/or knowledge of prior authorization, healthcare billing and insurance reimbursement preferred.
3. Three years of demonstrated skills in teaching, educational program development, implementation and maintenance preferred.
4. Knowledge of medical terminology, various claim forms, third-party contracts and payment patterns, CPT and ICD10 coding, and reimbursement regulations and payer policies.
5. Demonstrated flexibility with respect to required changes in training content and delivery methods.
6. Adept interpersonal skills and ability to relate effectively with Professional Billing staff and a variety of hospital departmental personnel.
7. Demonstrated high level of initiative, decision-making, and organizational skills.
8. Experience with Microsoft Office products (Word, Excel, Outlook, and PowerPoint) required.
9. EPIC Resolute Professional Billing/Training certification(s) preferred.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet