Professional - Customer Service Representative Customer Service Representative - First Tek, Inc.
McDonough, GA 30253-7513
About the Job
Job Description
Looking for Customer Service Rep-could start out short term but could possibly be considered for longer term need if candidate is the right fit and based on business needs.
Must have:
1-2 years of customer service
1-2 years of computer experience. (Outlook, teams, word)
Great verbal and written communication
1 -2 years of data entry experience (30 WPM)
High level of attention to detail.
Responsibilities:
" Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs.
" Provide support to customers seeking assistance with keying and verifying sales orders, providing delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
" Resolve customer concerns, including proper escalation channels.
" The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
" Proactively communicating potential service issues to customers and internal personnel will be necessary.
" Ability to engage directly with customers while quickly and efficiently providing excellent customer service in real time.
Requirements:
" Equivalent combination of education/work experience will be considered. Prior customer service experience is required.
" Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
" Can navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals
" Positive, strong phone etiquette, verbal and written communication, active listening, and general business professional skills
" Problem-solving, creativity and attention to detail.
" Process development & root-cause analysis skill set
" Effective conflict management skills while maintaining professional composure.
" Consumer Products Industry Experience a plus.
Comments for Suppliers: Monday through Friday 8 am to 4:30 pm 1/2 hour unpaid lunch.. Not a lot in the area may want to bring lunch.
Looking for Customer Service Rep-could start out short term but could possibly be considered for longer term need if candidate is the right fit and based on business needs.
Must have:
1-2 years of customer service
1-2 years of computer experience. (Outlook, teams, word)
Great verbal and written communication
1 -2 years of data entry experience (30 WPM)
High level of attention to detail.
Responsibilities:
" Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs.
" Provide support to customers seeking assistance with keying and verifying sales orders, providing delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
" Resolve customer concerns, including proper escalation channels.
" The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
" Proactively communicating potential service issues to customers and internal personnel will be necessary.
" Ability to engage directly with customers while quickly and efficiently providing excellent customer service in real time.
Requirements:
" Equivalent combination of education/work experience will be considered. Prior customer service experience is required.
" Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
" Can navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals
" Positive, strong phone etiquette, verbal and written communication, active listening, and general business professional skills
" Problem-solving, creativity and attention to detail.
" Process development & root-cause analysis skill set
" Effective conflict management skills while maintaining professional composure.
" Consumer Products Industry Experience a plus.
Comments for Suppliers: Monday through Friday 8 am to 4:30 pm 1/2 hour unpaid lunch.. Not a lot in the area may want to bring lunch.
Source : First Tek, Inc.
