Professional Services Engineer (Building Automation) - Honeywell

Professional Services Engineer (Building Automation)


Pittsford, NY


#Hybrid after first 90 days





As a Professional Services Engineer here at Honeywell Building Automation (BA), you will play a crucial role in providing technical expertise and support to our customers. You will be responsible for delivering high-quality professional services, including system design, installation, configuration, and troubleshooting. Your strong problem-solving skills and technical knowledge will ensure the successful implementation and operation of our building automation solutions.


LenelS2’s Professional Engineering Services Team is a group of skilled system engineers that assist in the deployment, upgrade, and migration of LenelS2 access control systems critical to the security operations of customers including Fortune 100 firms, financial institutions, universities, and government facilities


You will report directly to our Manager Custom Solutions and Professional Services and you'll work out of our Pittsford, NY location on a hybrid work schedule.


In this role, you will have a direct impact on the satisfaction of our customers and the success of our professional services operations. You will collaborate with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement initiatives.


At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.



KEY RESPONSIBILITIES


-Support the LenelS2 Value Added Reseller (VAR) Channel

-Provide manufacturer technical product guidance in the following areas:

-System design and pre-planning

-Software installation and upgrades

-Implementation of fault tolerant and disaster recovery solutions

-Complex installations and configuration

-Provide project planning, testing and deployment services for the LenelS2 product family


The annual base salary range for this position is $85,600 -$107,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.


BENEFITS OF WORKING FOR HONEYWELL


In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information,


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The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.




YOU MUST HAVE

-2+ years of customer facing experience in a technology industry

-2+ years of experience with MS SQL Server or Oracle databases

-2+ years of Server administration experience


WE VALUE


-Experience working with Microsoft operating systems (Windows OS).

-Experience testing and supporting software installations.

-Exceptional follow through

-Customer service orientation, ability to develop strong, long-term customer relationships.

-Excellent listening, verbal, and written communication skills

-Excellent interpersonal skills, ability to communicate/collaborate well with customers, peers, management, and other departments

-Must have the ability to multitask and work independently

-Must be detail oriented

-Must be enthusiastic, self-motivated and demonstrate excellent problem solving and decision-making

-Entry-level knowledge of SQL database engines required

-Experience in Access Control, Video, Intrusion, or related technologies is a plus



Additional information:

This position requires availability to travel; typically, individual trips of short duration (3-5 days).  International travel is possible.




Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.