Professional Services Leader - Honeywell

THE COMPANY



Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. As a diversified technology and manufacturing company, we are uniquely positioned to blend physical products with software to deliver industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.



The future is what you make it!



When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.



Are you ready to help us make the future?



THE BUSINESS UNIT



Location: Fort Mill (Hybrid Work Schedule)



Business Unit Overview: The Productivity Solutions & Services (PSS) division at Honeywell is dedicated to providing integrated automation solutions for industrial clients. Our focus is on delivering cutting-edge technologies, software, and services that enhance operational efficiency, productivity, and safety for our customers.



Role Overview: As the Professional Services Leader, you will be a key member of the Solutions & Services leadership team, responsible for driving the successful delivery of critical offerings that elevate the customer experience across Honeywell's suite of solutions and services. This role involves overseeing the 24/7/365 field support team, the consultation team, and providing enhanced reporting directly linked to customer satisfaction, while ensuring the successful execution of Service Level Agreements (SLAs).



With a strong background in field service management and customer relationship management, you will lead a team of professionals to deliver high-quality services to our customers. Reporting directly to the Vice President & General Manager (VPGM) of Solutions & Services, you will be based at our Fort Mill location with a hybrid work arrangement.



Key Responsibilities:





+ Lead and manage the PSS field services team to ensure successful project delivery.



+ Collaborate with customers to understand their requirements and develop tailored solutions.



+ Ensure the timely and effective delivery of critical services, supporting 24/7/365 contractual commitments.



+ Foster and maintain strong relationships with customers to ensure satisfaction and loyalty.



+ Drive business growth by expanding professional service offerings, including tech support, consulting, and other solutions.



+ Ensure continuous improvement in service delivery processes and performance.




Required Qualifications:





+ Proven experience in managing professional services, tech support, or field services teams.



+ Strong analytical and problem-solving skills.



+ Excellent project management capabilities.



+ Demonstrated experience in customer relationship management.



+ Business acumen with a proven ability to drive growth and operational efficiency.





Preferred Qualifications:





+ Bachelor's degree in a related field.



+ Expertise in leading and managing teams effectively.



+ Experience with Tableau, SQL.



+ Experience managing MDM platforms (e.g., Intune, SOTI, AirWatch).



+ Multilingual capabilities.



+ Excellent communication and interpersonal skills.



+ Ability to champion continuous improvement and foster innovation in service delivery.





BENEFITS OF WORKING FOR HONEYWELL





+ Benefits – Medical, Vision, Dental, Mental Health



+ Paid Vacation



+ 401k Plan/Retirement Benefits (as per regional policy)



+ Career Growth



+ Professional Development





Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.