Program Assistant / Behavioral Health Technician - October Road Inc.

Since 2006, October Road has maintained its commitment to high-quality care and best practices as a key behavioral health and substance use community-based provider for Asheville, Charlotte, and the greater western North Carolina region. We are fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities) and, consequently, maintain the highest standards of practice and care.

Programs Tailored to our clients: The staff at October Road strives to ensure that each and every person that comes in gets a program that is specifically tailored to their needs and experiences.

Small Facility: Don’t be just a number at a big facility that you can get lost in, give clients the opportunity to be cared for at a small facility from staff that knows who they are.

Highly Trained Staff: When clients come to October Road they are getting help from industry experts that are highly trained and have the experience it takes to support them.

Scope of the Position: 
The job of Residential Assistant or Behavioral Health Technician is established for the purpose of providing support for the program. The Residential Assistant will help with coordinating client activities, supervising clients, and providing assistance with daily activities.

Principal Results Expected: 
• Provide client transportation
• Supervise clients as directed by house managers
• Assist with coordinating and scheduling house activities
• Maintain a helpful attitude and positive Role Model for clients
• Hold personal client information confidential and not discuss with other clients in the home.
• Maintain correspondence with and provide updated reports to Program Director
• Assist House manager with tracking spending and staying on budget
• Handle petty cash and save receipts when needed
• Interact with clients; form healthy relationships to build trust
• De-escalate potentially tense situations between clients
• Speak positively about the company and other employees
• Assist clients in efforts to problem solve
Other duties as assigned by supervisor.

Profile: 
1 year of experience in a human services system, preferably within a residential, mental health/substance abuse setting.

Experience:
High School graduate or GED with 1 years’ experience. Prefer an Associate’s or Bachelor’s Degree in a Human Services field. Valid Driver’s License.

Job-related Behavioral Characteristics:
Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.

Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees
are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the
community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working
together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid’s mission.

Benefits:

• Health, Dental, Vision, and Life insurance for Full Time Employees
• Competitive wages
• Tuition Reimbursement
• Employee Assistance Programs
• Great working environment
• Growth opportunities
• 401k with company matching options
• And more!