Program Assistant for Residence Life - Elon Uni Careers

The Program Assistant is responsible for the overall day-to-day operations of the Central Residence Life Office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibil...

Title: Program Assistant for Residence Life

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Student Life

Department: Residence Life

Position Summary

The Program Assistant is responsible for the overall day-to-day operations of the Central Residence Life Office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibilities include, but are not limited to managing daily functions of the central office, including Loy neighborhood support, Facilities Management work requests and work order billing, departmental budget coordination, supporting for housing operations processes, and training and evaluation of student employees. This position provides support and assistance to the Central Residence Life Office professional staff, neighborhood staff and faculty members, student staff and residents.

Benefits of Working at Elon

As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

28 annual days off, including holidays and vacation.

Immediate tuition remission for undergraduate courses

Tuition remission for approved graduate-level courses after 12 months of employment.

Retirement plan with an 8 percent contribution from the university.

Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

Free use of campus fitness facilities.

Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.
Elon is proud to have been named to the list of Most Promising Places to Work in Student Affairs each of the past four years. For additional information about working with the Division of Student Life, visit: https://www.elon.edu/u/administration/student-life/about/work-with-us/

Minimum Required Education and Experience

High School diploma or GED plus three or more years of related experience and/or training required.

Preferred Education and Experience

Bachelor's degree preferred.

Required Other Training, Certifications, or Licensing

 

Job Duties

• Office Management and Inquiry Response Provide primary administrative and office management support for the director, central office professional staff, student staff and residents. Primary presence in the Central Residence Life Office for student interaction, acts as a resource for students, families, and staff. Manage correspondence and daily operations of the office, including frequent use of phones, email, and housing software systems. 
• Financial Processes Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts. Processing billing for visiting faculty apartment. Track and process professional development request and expenses. Process occupancy checks, health & safety inspections, check requests, and Print Shop requests. 
• Personnel Processes Manage the recruitment, marketing, hiring, training, supervision, and evaluation of student staff providing support and mentorship while encouraging professionalism in the workplace. Contribute to student success by ensuring skills and knowledge gained through student employment connect to classroom learning and future career competencies. Provides guidance and support to the neighborhood professional staff, including neighborhood Program Assistants, as they perform administrative duties and navigate university processes, procedures, and expectations.
• Facility Processes Prepare work orders for Facilities Management regarding residential or office repairs and process billing charges. Maintain residential billing information for assigned areas and communicate with service vendors regarding maintenance and repairs (i.e., Laundry and Vending). Act as scheduler for room reservations and building manager for Central Residence Life Office Professional Staff. Management of incoming live-in faculty and staff onboarding processes and visiting faculty apartment reservations and logistics. Responsible for master key inventory in the Key Watcher System. 
• Information Management Maintain housing information for all residential areas (Rosters, Room Condition Forms, room changes, leases etc.). Maintain confidential files and information about residential students. Responsible for maintaining calendars, including scheduling appointments, coordinating meetings via polls, and tracking leave dates for the Residence Life Central office staff.
• Other Duties Support university events, including, but not limited to: Move-In/Out Days, Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation; Serve on university, divisional, or departmental committees, task forces, and search committees; Other related duties as assigned by supervisor