Program Assistant Friends of Seniors - Catholic Charities Community Services
Poughkeepsie, NY 12601
About the Job
Description
Summary:
Provides support as directed for all FOS programs and services. Includes coordination of volunteers for transportation to non-emergency medical appointments; assistance with grocery shopping; visiting/keeping company with isolated, lonely seniors; telephone reassurance; respite for primary caregivers; referrals to other agencies and/or organizations.
Essential Duties and Responsibilities:
- Provides outreach as assigned throughout the county.
- Acts as ambassador for ALL CCCSDC programs and services at trainings, forums, meetings etc.
- Stays current on available resources for seniors, trends, and interventions.
- Helps recruit, engage, train, and maintain all documentation for volunteers.
- Ensures all safety protocols are communicated and followed.
- Assists with screening potential new clients for services.
- Maintains current and accurate documentation of services provided, including at least daily updates in AssistedRides.
- Matches volunteers and schedules transportation.
- Matches volunteers and schedules in-house support (shopping, visiting, respite, telephone re assurance.
- Provides admin office oversight - processes mail daily, maintains spreadsheets of cancelled appointments, creates supplies orders, sets up a client Birthday card list quarterly.
- Assists with mailings - "Welcome" letters and rules for clients, applications and volunteer materials, donor acknowledgements, fundraiser "Asks" etc.
- Provides ongoing direct services by driving clients to appointments as scheduled.
- Other tasks as directed to ensure FOS excels.
Position Type and Expected Hours of Work: This is a full-time position 9.00am to 5.00pm, Monday through Friday. On call evening and weekend hours as needed.
Working Conditions and Physical Demands:
- Ability to remain stationary at a workstation and use a computer.
- Must be able to meet clients at their home or other off-site locations (e.g. Drs offices, hospitals, clinics.)
Qualifications:
- High school diploma.
- Experience in social service, health care or similar field a plus.
Skills, licenses and/ or competencies:
- Bi- lingual a plus.
- Access to a car, valid driver's license required.
- Excellent interpersonal, organizational, writing and telephone skills. Proficiency with MS Office suite, especially Excel and Outlook.
- Ability to maintain client databases - including Assisted Rides program. Ability to work well independently as well as part of a team.
- Ability to engage with, and assist, individuals in crisis.
- Must be comfortable serving low income, disenfranchised and/ or homeless populations and seniors of all religions, in a way consistent with CCCSDC culture.
Source : Catholic Charities Community Services