Program Assistant II - Customer Service (Health Department) - Snohomish County

This position is a bargaining unit represented position.  First review date will be September 27th, 2024.

A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position.

Under the direction of the manager, supervisor, or designee, the incumbent will perform a variety of activities related to customer service and administrative program support for one or multiple programs.   

Perform a wide range of clerical support activities for the Customer Service program, including  establishing and maintaining data, processing various applications, including a variety of permits, birth and death certificates, drafting and editing documents, providing technical or program specific information to the public, filing, copying and other duties that require a moderate degree of independent judgment and skill in applying office guidelines and work methods.  Responsible for effectively organizing and prioritizing work assignments for uniformity and consistency while applying Lean principles.   Must understand the basic technical subject matter of the Division’s functions.  

Work is performed under general supervision.  Supervisor defines objectives, priorities, and deadlines,: and assists incumbent with unusual situations which do not have clear objectives or precedents.   Incumbent plans and carries out assignments and handles problems and deviations in accordance with experienced judgement, instructions, policies procedures and/or accepted practices.   Work is reviewed for accuracy and conformance to established practices and procedures.