Program Coordinator, BCBA - Holding Hands inc

Description

Key Responsibilities

• As a team leader, you will be responsible for building and leading a team of quality clinicians (BCBA, ACS, BT), recruiting, motivating, and developing internal and external talent for local clinics. 
• You will provide clinical and administrative oversight to BCBAs and ACS' in your home clinic and assist them with urgent clinical matters. 
• You will maintain at least 30 billable hours per month to monitor quality assurance (QA). 
• You will be responsible for performing QA of clinical treatment plans, client paperwork, reports, sessions, and billing. You will also conduct frequent observations of clinical supervisory staff including quality assurance checks on direct supervision, parent training, intake assessments, and therapist training and mentorship. 
• You will ensure that all BCBAs and ACS’ are providing the highest level of clinical assessment and programming, and that all behavior intervention plans are of the highest level for all clients. 
• You will problem solve and ensure the best possible outcome for all clients, ensuring that clients who are displaying regression or a lack of progress receive appropriate support and guidance to ensure the best possible results. 
• You will monitor supervisor contract fulfillment and ensure that supervisors and ACS staff are meeting fulfillment requirements. 
• You will collaborate with the Office Manager and Scheduler(s) to ensure that client’s schedules meet recommended treatment across direct treatment, supervisor, and parent training service lines. 
• You will also ensure that all parent training is conducted and occurring at the best levels of care and that all clients receive the appropriate recommendations and parent training hours. 
• As a liaison between BCBAs, ACS’, BTs, clients, and their caregivers as well as HR, Billing, Credentialing, Admissions, and Training Departments, you will monitor schedules on Rethink to ensure BCBAs and ACS’ on your team are following ethical billing policies and guidelines.
• Conduct monthly supervisor performance review and feedback of billable and non-billable hours.
• Provide supervision hours for BCBA candidates as appropriate. 
• Conduct quarterly and yearly supervisor evaluations, create and help manage a balanced case assignment for all BCBAs and ACS’ on their team. 
• Collaborate with the Admissions team and Regional Director regarding prospect pipeline. 
• Help new clients start services in a timely manner and effectively manage the clinic ABA waitlist.
• Staying current with research in ABA, you will conduct a minimum of one CEU (Continuing Education Units) a year for the whole ABA team and participate in regular training and case study review calls with the Clinical Department. 
• Assist the recruiting team with interviews for new staff and collaborate on new hiring needs for their home clinic. 
• Assist with the implementation of goals, objectives, policies, and procedures for the clinic and oversee the clinic's compliance with legal policies, guidelines, and standards of the governing boards. 
• Support client terminations for assigned clinic. 
• Provide on-going support, mentorship, and performance evaluations for direct reports. 
• Assist the Office Manager/Scheduler and Regional Director as needed with employee relations.
• Assist in high level parent training and supervision when appropriate. 
• Assist with onboarding and training of new BCBAs and ACS'. 

Skills, Knowledge and Expertise

• BCBA certificate is required with at least 3 years of experience in the field, 2 years of management experience is preferred. 
• Completion of 8-hour supervision CEU. 
• Ability to exercise sound judgement when making decisions. 
• Strong leadership and management skills. 
• Excellent customer service skills. 
• Effective verbal and written communication skills. 
• Solution-focused problem-solving skills. 
• Knowledge of clinical field policies and procedures.
• Capability to delegate tasks and action items as required. 
• Compassion for working with a diverse population of clients and staff. 
• Ability to be empathetic but also firm when needed. 
• Strong organizational and prioritization skills. 
• Full-time availability (Monday to Friday), weekend emergency calls as required 

• Billables 30 hours per month 
• More of a presence of the Program Coordinator, Supervisor and BT in their local clinic (conducting rounds). 
• Create and manage your schedule. 
• Ethical billing 
• Input your schedule onto Rethink by the 20th of the previous month. 
• Meet with the Regional Director weekly via telehealth or in person. 
• Consult with the governing board if needed. 
• Keep up with CEU requirements. 
• Consult with the admissions and billing department when needed. 
• Checking and writing emails within 24 hours 
• Writing disciplinary emails when needed 
• Work with HR to ensure all disciplinary actions are followed through with. 
• Will answer emergency phone calls after hours when needed. 
• In-person support and presence to ensure the highest level of care and oversight for supervisors, technicians, and clients. 
• If appropriate and possible, to become more familiar with the different departments (ABA, DIR, MCBI, SS) of Holding Hands.

Benefits

• Competitive Salary & Bonus Plan
• 401(k) with a company match
• Sick/mental wellness time off & Paid Time Off
• Paid Trainings & continued education allowance
• Medical, dental, and vision insurance
• 401(k) with a company match
• Sick/mental wellness time off & Paid Time Off
• Paid Holidays
• Unlimited Referral Bonus
• Monthly Diversity, Equity, and Inclusion support meetings open to all staff
• Monthly Mental Wellness support meetings open to all staff
• Monthly Registered Behavior Technician® group meetings
• Annual Performance Reviews with an opportunity for pay increases
• Mileage reimbursement
• Flexible and supportive company culture
• Team-building social events throughout the year