Program Coordinator - Certification & Testing Center at Tacoma Community College

Who We Are

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.  
 
Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses.   In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.
 
We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success 
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC’s mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Essential Functions

• Receive and refer visitors at the front desk as needed. Respond to customer and staff inquires and requests. Evaluate and problem solve test candidate issues, explain complex processes as needed.
• Provide exceptional customer service. Greet examinees and verify eligibility and license entitlement.
• Conduct proctored testing sessions and maintain the security, confidentiality and integrity of all testing materials as appropriate to the specific instructions provided by each vendor or institution.
• Proctor in accordance with the contracted vendors and become certified with each testing vendor.
• Troubleshoot test delivery issues.
• Monitor and control testing appointments.
• Report test results to appropriate individuals and/or programs or vendors.
• Maintain and review all testing logs, testing session reports and other documents as required.
• Maintain security and confidentiality of test materials, reports, results and information as required.
• Work with proctor staff to resolve client/customer problems by identifying the issues, determining the procedural steps necessary to bring resolution.
• Perform other related duties as assigned.

Qualifications

Minimum Qualifications:

• 1 year of customer service experience 
• Intermediate experience with word processing, spreadsheet, and email software programs.

• AA degree or higher from an accredited college or university.
• Prior experience proctoring Pearson Vue and PSI Vendor Certifications.
• Experience in Higher Education, student services and standardized test administration
• Experience administering computer-based and/or web-based assessments

• Due to vendor requirements selected candidates cannot be enrolled in post-secondary educational programs and must be 21 years of age or older.
• Successfully complete a criminal history background check prior to employment.
• Current, valid, unrestricted driver’s license.
• Ability to stand for long periods of time.
• Ability to lift and move objects up to 10 lbs.

• Ability to earn trust, respect, and confidence through consistent honesty, forthrightness, and professionalism in all interactions even in stressful and demanding workplace conditions.
• Ability to clearly explain and articulate testing procedures and requirements. Strong interpersonal skills and demonstrated ability to interact with diverse populations, both internal and external to the college.
• An appreciation of the diversity and the benefits to a commitment to cultural awareness and sensitivity in the workplace.
• Strong attention to detail reporting. Ability to follow directions and meet the demands of the department.
• Demonstrated ability to work independently and as a member of a team.
• Ethics and integrity in upholding proctoring requirements and protecting confidential information.
• Ability to maintain confidentiality concerning business and customer matters.
• Strong interpersonal skills to interact with a diverse population. Commitment to serving the needs of historically underserved populations, low income and/or limited English populations.
• Excellent customer service skills in person and over the phone. Skill in building and maintaining internal and external customer satisfaction.

Application Process

 Application Materials & Procedure
Complete application packages must include the following:

1. Tacoma Community College application
2. Resume 
3. Cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position.
4. Unofficial copies of transcripts for all colleges and universities attended, if applicable. (Official transcripts will be required of the successful candidate).

www.tacomacc.edu/about/employment