Program Coordinator I - Performance & Svc. Excellence - County of Riverside
Moreno Valley, CA 92551
About the Job
The County of Riverside's Performance and Service Excellence Division at the Medical Center Department seeks a Program Coordinator I to join our team in Moreno Valley.
Under general direction, this position will be responsible for responding to and/or escalating patient alerts on the National Research Corporation (NRC) portal, data analysis for Patient Experience, Patient Safety Culture, and Workforce Engagement, promoting workforce engagement, implementing reports for leadership based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data, CGCAHPS reporting and improvement initiatives, Patient/Family rounding in Adult In patient units/ED, patient experience education in the hospital and community health clinics, managing and administering RUHS Employee recognition, researching improvement initiatives known to drive engagement, CIPHER and NRC Portal management, collaborating with third party vendors, implementing, launching, and promoting surveys, collaborating with NRC, survey Data Analysis/allocation for 4000+ employees, developing and leading committees such as (but not limited to) the following: Patient and Family Quality and Safety Advisory Council, Professional Practice Committee, Performance Improvement and Safety Committee, Ambulatory Care Committee meeting, Ambulatory Care and Quality Committee and, EVS Ongoing improvement initiatives; collaborating with the Patient Experience Physician Champions, Inpatient and Ambulatory Care, training (including New Employee Orientation training) and education courses, possessing knowledge of and developing A3's, marketing and developing public facing content enhancing Patient Experience at RUHS.
The incumbent in this position will also be responsible for planning, coordinating, and supervising the activities of a specialized program within the departments of Riverside University Health System (RUHS)-Public Health (PH), RUHS-Care Clinics, RUHS-Behavioral Health (BH), RUHS-Medical Center (MC), Environmental Health, Animal Services, or Children and Families Commission, coordinating program activities with other services within the department, providing public health information and educational services to the public; and performs other related duties as required.
The most competitive candidates will have current/recent professional experience with and knowledge of the following:
- Bilingual
- Power BI
- Excel (the ability to build and analyze/interpret graphs)
- Microsoft Outlook, Visio, Project, and Teams
- Adobe Acrobat Professional
- Experience in patient care roles and/or healthcare settings with a focus on patient experience, quality improvement, and/or customer service
- Program development and implementation
- Understanding of healthcare standards and regulations including patient rights and privacy laws
- Analyzing data and metrics related to Patient Experience, Patient Safety Culture and Workforce Engagement
- Public Speaking
This position has a 9/80 schedule, with every other Friday off; 7:30am - 5:00pm.
*This is a hybrid position, which will consist of in-office attendance a majority of the time but also some remote work and working at the RUHS-Community Health Centers/Quarterly Site visits.
Meet the Team! RUHS-MC Website
EXAMPLES OF ESSENTIAL DUTIES
•Establish program goals and objectives and determine priorities; provide supervision, technical assistance, and consultation to program staff.
•Interpret and implement state and federal program mandates; establish and interpret program policy; monitor and evaluate program activities and budget expenditures; collect and analyze statistical data.
•Develop and write proposals for grant applications; may determine medical eligibility and authorize expenditure of program funds for diagnosis and treatment or delivery of services.
•May supervise staff in the preparation of case records, the determination of financial eligibility, the encumbrance of accounts, and the preparation of required reports.
•May communicate directly with physicians and other healthcare providers or managers concerning individual cases and administrative matters as appropriate.
•Serve as liaison with funding authority and departmental fiscal unit regarding program financial issues.
•Prepare annual and quarterly reports; meet with interested community organizations to promote program goals.
•Conduct educational outreach activities and develop program information materials for distribution to organizations, community groups, schools, and the general public.
•Represent the department at meetings with local, state, and federal program representatives; prepare a variety of reports, records, and correspondence.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree with major coursework in health education, nutrition, healthcare or hospital administration, public health, business or public administration, health science, communication/journalism, zoology, early childhood education, child development, or a closely related field. (Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.)
Experience: Two years of administrative or supervisory experience which includes the coordination, management, or administration of medical care, behavioral or public health, environmental health, animal services programs, or early care and education programs.
Knowledge of: Administrative principles applicable to the organization and functions of program planning, implementation, and evaluation; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; medical terminology; public relations and marketing.
Ability to: Supervise, train, and coordinate the work of program staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probable impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local, federal and state program agencies, and the general public; prepare comprehensive and clear oral and written reports and presentations.
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Other certification, registration, or license may be required depending on the position.
At time of application, please upload any professional certifications you may possess related to Patient Experience, quality improvement, LEAN, or healthcare management
SUPPLEMENTAL INFORMATION
Questions regarding this position? Please contact Raven Padilla at rpadilla@rivco.org .
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.