Program Coordinator - Massachusetts Association of Insurance Agents Inc.

Welcome to the Massachusetts Association of Insurance Agents, a non-profit association serving the independent insurance agents throughout Massachusetts. We are committed to delivering exceptional member experiences. We are in search of an energetic and positive person to join our passionate team as a Program Coordinator.

As a Program Coordinator, you'll orchestrate various programs and events that enhance our members' professional development. We work in a hybrid environment and are looking for someone who wants to collaborate directly with team members and stakeholders to ensure seamless execution of all initiatives. If you're enthusiastic, want to be part of a dynamic organization and collaborate closely with a supportive team, we invite you to apply for this opening

Salary Range: $50000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Retirement Plan

Responsibilities

Program Coordination: Manage all aspects of educational programs; registrations, program preparation, overseeing, and close out. Some local travel required throughout the year to staff these programs (2-4 times a year)

Customer Interaction: Serve as one of the primary contacts for customer queries, ensuring prompt, effective, and excellent service

Member Outreach: Reach out to member agencies to help them develop a customized education plan for their employees and serve as their education liaison

Administrative Support: Assist in the preparation of reports, documentation, and presentation materials as required.

Cross-Department Collaboration: Work collaboratively with other departments and within your own to ensure a seamless customer experience.

Education: A bachelors degree is preferred.

Experience: Entry level is acceptable however at least 2 years of experience in a customer service or administrative role is preferred.

Communication Skills: Exceptional verbal and written communication skills to effectively interact with participants and co-workers.

Organizational Skills: Strong organizational abilities with attention to detail and an ability to manage multiple tasks simultaneously.

Tech Skills: Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Familiarity with a Learning Management System or Data Management System is an advantage.