Program Coordinator, Residential Energy Efficiency and Electrification - Abode Energy Management
Concord, MA 01742
About the Job
Position Description November 2024
Program Coordinator, Residential Energy Efficiency and Electrification
Hybrid position, ideally located in eastern Massachusetts
Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on electrification and heat pump adoption.
Summary/Objective
Abode currently oversees ~two dozen home improvement contractors (“Trade Allies”) participating in the residential segment of the utility-sponsored Mass Save program, who provide weatherization services (e.g., air sealing and insulation) to homeowners. Over the coming year, Abode will engage with a broader network of Trade Allies under a new Mass Save offering called Turnkey, which will provide subsidized services to moderate-income homeowners to remove roadblocks and enable homeowners to move forward with both weatherization and electrification measures (such as installing heat pumps) to improve comfort and reduce the energy required for heating and cooling.
Working in close collaboration with other Abode staff performing roles such as inspectors, document reviewers, and case managers, Abode’s Program Managers play a lead role in managing our relationships with Trade Allies to help ensure compliance with program rules and good customer experience. The Program Coordinator will support two Program Managers to help coordinate and administer delivery of these services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.
Responsibilities
Reporting to two Program Managers and working closely with Abode’s entire Residential Energy Efficiency team, this position will include some or all of the following responsibilities:
Qualifications
Strong candidates for this position will bring most, if not all, of the following skills and experience:
This is a full-time, exempt position with total compensation targeted between $60K and $70K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).
To Apply
To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!
Program Coordinator, Residential Energy Efficiency and Electrification
Hybrid position, ideally located in eastern Massachusetts
Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on electrification and heat pump adoption.
Summary/Objective
Abode currently oversees ~two dozen home improvement contractors (“Trade Allies”) participating in the residential segment of the utility-sponsored Mass Save program, who provide weatherization services (e.g., air sealing and insulation) to homeowners. Over the coming year, Abode will engage with a broader network of Trade Allies under a new Mass Save offering called Turnkey, which will provide subsidized services to moderate-income homeowners to remove roadblocks and enable homeowners to move forward with both weatherization and electrification measures (such as installing heat pumps) to improve comfort and reduce the energy required for heating and cooling.
Working in close collaboration with other Abode staff performing roles such as inspectors, document reviewers, and case managers, Abode’s Program Managers play a lead role in managing our relationships with Trade Allies to help ensure compliance with program rules and good customer experience. The Program Coordinator will support two Program Managers to help coordinate and administer delivery of these services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.
Responsibilities
Reporting to two Program Managers and working closely with Abode’s entire Residential Energy Efficiency team, this position will include some or all of the following responsibilities:
- Assist with supporting and providing oversight to Trade Allies
- Conduct analysis, prepare materials, and assist with regular meetings with Trade Allies to roll out program changes, provide feedback, and help ensure that they are meeting program requirements
- Help resolve escalated customer issues and to move projects to completion
- Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
- Respond to and provide ongoing support for resolution of customer and contractor issues
- Help track Key Performance Indicators and work to improve performance over time
- Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
- Maintain and update program databases and customer management systems
- Help gather, summarize, and analyze data needed to measure program success
- Assist with training, tool enhancement, or process changes aimed at improving performance against KPI’s
- Conduct outbound engagement to existing and potential new Trade Allies to build program capacity and improve contractor participation
- Calling and emailing contractors
- Scheduling onboarding and check-in meetings
- Attend in-person events as needed
- Other
- Provide support as needed to help with program operations
- Take on short-term projects as needed, such as assisting with software enhancements or roll-out’s or other tasks assigned by the VP of Operations.
Qualifications
Strong candidates for this position will bring most, if not all, of the following skills and experience:
- Bachelor’s degree or at least 4 years of relevant work experience.
- Demonstrated passion for and interest in sustainability, building science or climate change.
- Previous experience working in a fast-paced office environment in a project management or communications capacity.
- Demonstrated aptitude with software such as Microsoft Office, Excel and Salesforce. Comfortable finding and presenting data clearly and logically, working across software programs as needed.
- Clear, effective, structured oral and written communications skills.
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
- Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
- Building science or home improvement
- Learning and applying rules of a complex utility or regulatory program such as Mass Save
- Working with a diverse range of customers and resolving issues
This is a full-time, exempt position with total compensation targeted between $60K and $70K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).
To Apply
To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!
Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.
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Source : Abode Energy Management
