Program Coordinator, StepUP - Augsburg University

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Summary of Position

A national leader in the Collegiate Recovery Movement, the StepUP Program helps students champion lives of recovery, achieve academic success, and thrive in a community of accountability and support. Founded in 1997, the StepUP Program remains the largest residential collegiate community of sober students in the nation.

The StepUP Program Coordinator is responsible for identifying, attracting, and supporting the enrollment process for prospective students into the StepUP program. This role involves active community engagement, relationship building, and strategic outreach to promote the program and its benefits.

Primary Responsibilities

Recruitment and Community Outreach:

• Assist in the development and implementation of a comprehensive recruitment strategy to attract prospective students to the StepUP program.
• Conduct presentations, workshops, and information sessions at schools, community organizations, and events to promote the program.
• Utilize social media, email campaigns, and other digital marketing tools to reach potential applicants.
• Maintain a database of prospective students and track interactions and progress throughout the admissions process.
• Build and maintain relationships with community partners, educators, and other stakeholders to increase awareness and support for the StepUP program.
• Represent the program at community events, fairs, and meetings to engage with prospective students and their families.
• Collaborate with community organizations to create opportunities for student engagement and program promotion.

Admissions Support:

• Guide prospective students through the application and admissions process, providing information, support, and resources as needed.
• Coordinate and participate in open houses, campus tours, and orientation events for new students.

Program Support:

• Work closely with the StepUP program team to develop and refine recruitment materials, presentations, and outreach strategies.
• Gather and analyze data on recruitment efforts and community engagement to assess effectiveness and identify areas for improvement.
• Stay informed about industry trends, best practices, and innovative approaches to student recruitment and community engagement.
• Provide general administrative support to the StepUP program, including scheduling, communications, and documentation.
• Assist with the preparation of program materials, reports, and presentations.
• Maintain accurate records and files, ensuring confidentiality and compliance with institutional policies.
• Handle inquiries from students, parents, and community members, providing information and directing them to appropriate resources.
• All other duties as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• Typical work environment is an office. Sedentary work for long periods of time.
• Regular computer and phone use.
• Occasional evening and weekend work responsibilities.
• Local, regional, and national travel to accomplish outreach and recruitment goals - travel to be determined by outreach plan.

The ideal candidate will possess excellent communication skills, a passion for education, substance use recovery, and a commitment to fostering a diverse and inclusive community.

Minimum Qualifications

• Bachelor's degree in business, marketing, social work, counseling, higher education, or similar field.
• One (1) to two (2) years of experience working in mental health or the substance use disorder field AND/OR in student recruitment, admissions, or community engagement.
• Passion for education and a commitment to promoting access and opportunity for all students.
• Must have a valid driver’s license and reliable transportation.

Preferred Qualifications

• Demonstrated relationships within the local recovery community.
• Proficiency in using digital marketing tools and social media platforms for outreach.

Knowledge, Skills, Abilities

• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Able to show initiative; organize workflow; manage multiple projects; and handle frequent interruptions. 
• Ability to reason/analyze; maintain confidentiality; and demonstrate patience and understanding.
• Strong interpersonal and communication skills, with the ability to connect with diverse audiences.

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage

• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

• Employer-paid STD, LTD and life insurance

• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.