Program Delivery Specialist - Knowledge Services

As a Program Delivery Specialist with Knowledge Services, you will serve as an integral team member on our local state government Managed Service Provider (MSP) accounts. Hiring managers and vendor recruiting partners alike will seek your guidance and support as their main Knowledge Services contact on the MSP Program. You will partner with the client on their staffing needs and manage and coordinate the requisition fulfillment and onboarding processes.

• Directly partner with hiring managers to forecast and fulfill staffing needs
• Develop and maintain proactive and constructive relationship with clients by demonstrating an understanding of the business and associated requirements and setting expectations accordingly
• Develop a strong working knowledge of Knowledge Services’ Contingent Workforce solutions and MSP Program requirements
• Communicate the client's recruiting/staffing needs to recruiting vendor partners 
• Review and vet candidate qualifications based upon hiring manager needs
• Manage candidate pools, ensuring compliance is met with background, drug, and credential requirements
• Coordinate onboarding with hiring managers and vendors
• Ensure all aspects of MSP Program rules, policies, procedures and processes are followed to ensure standardization, consistency and compliance across all areas of the MSP Program and that contractual scope of work for Client is delivered
• Partner with Delivery Manager and Account Manager for the preparation and delivery of program reporting, program metrics, trainings, and client-specific strategy
• Follow safe work practices and company rules and prevent accidents and injuries.

Requisition Management

• Work with hiring managers and vendors throughout the requisition fulfillment lifecycle to
  • Pre-qualify client manager position/project requirements
  • Enter and review position/project requisitions in Knowledge Services’ Vendor Management System (VMS) and ensure vendors receive all position-specific requirements
  • Pre-screen qualified candidates submitted by vendors
  • Assist with the coordination of resource interviews with client managers and vendors
  • Ensure all resource onboarding is completed and meets contractual and client requirements
  • Coordinate resource start date with client managers and vendors
  • Work with vendors to ensure all resource time and expenses are entered in a timely manner
  • Follow up with client managers to ensure resource time is approved or rejected appropriately
  • Follow up with vendors to provide status updates on positions and candidates
  • Facilitate weekly vendor calls
  • Ensure resources are offboarded completely in accordance with program processes and client requirements, as required.

Program Management

• Provide excellent customer service to client managers, vendors, and resources
• Communicate proactively and regularly with team members, clients, and vendors
• Monitor the program inbox and resolve assigned tasks
• Facilitate, manage, and assist in resolving client and vendor related issues, escalating to Delivery Manager or Account Manager as appropriate
• Identify opportunities to promote the MSP program and increase client usage

• 1-3+ years of recruiting or staffing industry experience within a staffing agency or MSP environment
• Managed Service Provider (MSP), Staffing and Recruiting Program, Employer of Record Program, Recruitment Process Outsourcing (RPO) Program and/or Consulting Solutions experience highly desired
• Proven technical aptitude, with VMS or ATS experience preferred
• Bachelor’s degree preferred
• Proven aptitude for being proactive, organized, accurate, and detail-oriented
• Proven aptitude to execute in fast-paced, high-volume environment and to respond to client needs
• Proven ability to identify and analyze problem situations and develop an effective course of action for resolution
• Strong interpersonal, planning, leadership and time management skills
• Positive attitude and proven ability to take initiative
• Client facing and strong relationship building experience
• Demonstrate excellent communication and follow-up skill

Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family.  

Perks and Benefits include:

• Comprehensive health insurance including dental and vision coverage
• Company funded life insurance
• 401k match program (Roth and Traditional options)
• Established Wellness Program
• PTO & Paid Holidays

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

People with disabilities, veterans, and military families are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317.806.6102.

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