Program Director - Income Eligible Reduced Fair Programs - Action for Boston Community Development, Inc., (ABCD)
Boston, MA 02111
About the Job
Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a Program Director in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.
Key Responsibilities
- Responsible for the oversight and achievement of key customer metrics, including but not limited to customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs.
- Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
- Partner with Department Leadership to define new team goals and evaluation methods.
- Monitor Key Customer Data Requirements and Key Performance Indicators.
- Monitor and report on IERF status, goals, and metrics to ensure compliance.
- Update and improve the client verification process to deliver seamless client enrollment.
- Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
- Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
- Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
- Engage with the web design team for website updates and adjustments.
- Maintain accurate records, running queries and generating reports as requested.
- Manage and update reporting/record-keeping processes as needed.
- Communicate and coordinate with other partnering Community Action Agencies (CAAs)
- Update Program Guidance and other program documents.
- Perform other related duties as assigned.
Skills, Knowledge, and Expertise:
- A minimum of a Bachelor’s Degree and three to five years of relevant experience is required.
- Experience with program development and implementation.
- Demonstrated ability to utilize databases.
- Strong oral and written communication skills.
- Flexibility, initiative, and ability to work in a team are required.
- Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
About Action for Boston Community Development, Inc., (ABCD):
ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.
Source : Action for Boston Community Development, Inc., (ABCD)
