Program Director - Summit Educational Group

Summit Educational Group is currently seeking a Program Director to join our team in a remote role. 

Overview

Founded in 1988, our team of experts has calmly, caringly, and expertly guided thousands of families through the process of preparing their students to be critical thinkers and lifelong learners. Today, Summit Education Group is part of Guidewell Education, a newly-formed, mission-driven company, representing a range of successful legacy brands in the education space. Our family of brands includes Applerouth Education (applerouth.com), ESM Prep (esmprep.com), UES (ueseducation.com), and Launch Precollege Labs (precollegelaunch.com). Together, Summit and these brands provide a full suite of services including academic tutoring, college counseling, executive function coaching, and test preparation to students across the world.
 

Duties: Tasked with oversight of our tutoring programs, the Program Director will service the needs of a group of Summit’s clients, from initial contact through post-program follow-up. Our clients come to us with high expectations for their experience, and we seek to exceed those expectations through timely follow-up, a friendly and professional demeanor, and expert knowledge of Summit and the test prep industry as a whole. The Program Director's specific duties will include:

• Engaging in consultative sales, customizing Summit services to the needs of each family and recommending complementary services to the Summit client base.
• Engendering trust and building rapport, working alongside families and tutors through regular phone and email check-ins to ensure student progress.
• Serving as case manager for each family that commits to working with Summit, providing thoughtful and proactive pre- through post-program service.
• Maintaining accurate records of client interactions and tutor-client engagement in support of establishing an awareness of the status of tutoring relationships.
• Ensuring client satisfaction through responsive and proactive account management.
• Developing intimate knowledge of the standardized testing industry and Summit’s tutoring programs.
• Hitting monthly individual and team sales goals.
• Continuously honing and managing processes and systems for the above duties.

Requirements:

As a candidate for the role of Program Director, you will possess many, though perhaps not all, of the following characteristics and qualifications:

• Possess 3 years minimum of relevant work experience.
• Bachelor’s degree or higher.
• A strong commitment to being of service to others and pursuing solutions for our clients.
• Nuanced oral and written communication skills with an ability to clearly and concisely convey information.
• An interest in working as part of a team that supports each other in managing a range of competing responsibilities.
• An ability to prioritize multiple streams of work with strong attention to detail.
• Sharing Summit's core values which include being deeply caring, ethical, accountable, accessible, knowledgeable, and having integrity.
• Familiarity with Google Workspace.
• Experience in the test prep or academic tutoring fields is strongly preferred.
• Work Hours: In this full-time role, you will be expected to work Monday through Friday, from 9:00 AM - 5:30 PM EST. Occasional evening and weekend work is expected. 
• Work location: remote

Compensation and Benefits

• Base salary $57,000-63,000 annually
  • Additional $1,000-$3,000 in bonus/commission annually
• Benefits include: 
  • Company-sponsored medical, dental, vision, and life insurance
  • Generous holidays and paid-time-off 
  • 401-k with company match after one year with the company

Diversity and Inclusion:

We believe that diversity and inclusion enrich education and drive success. We are committed to ensuring that all people who interact with Summit--parents, students, staff, contractors, partners, vendors--are respected and valued holistically. We are committed to attracting and retaining students and staff from diverse cultures, backgrounds, and experiences because we believe that diversity fuels innovation and education to new heights.

The Legal Stuff:

Applicants will be considered for the position on the basis of their qualifications and ability to perform the job for which they are applying. Summit does not discriminate based on the basis of race, color, genetics, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or status as a special disabled or other veteran covered by the Vietnam Era Veterans Readjustment Act of 1974, as amended.

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