Program Director Nonclinical Service Line - Supply Utilization at CHRISTUS Health

Summary:

This Job is responsible for managing the day-to-day operations of the Family Road Program including staff schedules, class schedules, development of community contacts, coordination of the volunteer program, and tracking/monitoring of financial performance, volume, and outcome measures. The Program Manager will be part of the Center's Management Team comprised of the Center's Director, Medical Director, Nursing Manager, and Office Manager. The Program Manager will work with Management Team to ensure consistent and unifying efforts to maximize resource utility in serving the community.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Participate in planning the information system vision and strategy of the organization.
• Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software, and support components.
• Responsible for ensuring all core IT Service Management functions and processes are followed and performance indicators are on track as it relates to Incident, Problem, Request, and Knowledge management.
• Provides oversight to these processes by creating multi-disciplinary product teams of highly professional individuals to provide both technical and application support for assigned clinical systems used within CHRISTUS Health.
• Define boundaries, set priorities, plan, and manage multiple projects.
• Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks.
• Monitor progress and resolve approved deviations from the plan.
• Demonstrate a solutions-oriented approach in delivering support services by understanding the services offered within CHRISTUS Health organization.
• Manage resource forecasting for business and financial resources determining gaps in resources, skills, or training and developing strategies to fill those gaps and positions.
• Plan, prioritize, manage, and schedule projects, service requests, and routine assignments.
• Assign technical, supervisory, administrative, and financial resources to meet approved corporate and regional schedules and goals.
• Develop and implement effective written mechanisms to document and report on all plans, priorities, schedules, and the current status of all projects and assignments.
• Assist with the development, implementation, communication, and promotion of strategic and tactical plans.
• Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals.
• Terminate staff as required.
• Provide ongoing leadership and motivation to ensure that the staff is focused committed and capable of producing the expected results.
• Create and maintain a teamwork environment conducive to productive output, successful staff advancement, and a rewarding work experience.
• Establish and enforce department policies, procedures, and standards.
• Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems.
• Provide technical oversight of system architectural development and technical guidance on problem definition and resolution.
• Provide effective oral and written communications to staff to facilitate understanding, ownership, and accomplishment of project goals and objectives.
• Demonstrate strong interpersonal skills, possess good negotiating skills, and promote teamwork among subordinates; monitor Associate feedback to ensure the effectiveness of communication and understanding of organizational direction and expectations.
• Develop and implement standards and procedures for technical problem-solving tools and communication techniques.
• Maintain follow-up process for system deficiencies and end-user trouble reports.
• Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
• Contact vendors regarding service issues to receive support information or assistance.
• Contract Negotiations - Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware, and support services, following established processes.
• Establish and monitor department quality objectives, milestones, and benchmarks.
• Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs, and the current status of projects and routine assignments.
• Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
• Customer Service - Lead in the development and administration of an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve, and report on customer service problems and issues.
• Lead in the establishment of departmental programs, which promote and emphasize the commitment to exceptional customer service standards.
• Ability to translate objectives and tasks into priority project planning and manage multiple projects.
• Ability to understand and manipulate financial analysis.
• Excellent communication and project management skills.
• Ability to work on assignments independently and collaboratively in a team environment.
• Meeting deadlines in high-pressure environment.
• Ability to operate in a complex, dynamic environment.
• Other - Perform other duties and special projects as assigned by the Director of Operational Support.

Job Requirements:

Education/Skills

• Bachelor’s degree required.

Experience

• Minimum of 5 to 8 years of contract negotiating experience either in a hospital setting, a healthcare company, working with a healthcare IDN or GPO required
• Minimum of 3 years of experience managing [APPLICABLE DISCIPLINE] strategic sourcing events and negotiation of [APPLICABLE DISCIPLINE] agreements required
• Extensive experience negotiating and drafting favorable contract terms and competitive pricing with top medical device/product manufacturers and/or service providers required
• Strong relationship building with key stakeholders and the ability to articulate all aspects of projects preferred
• A proven track record of successfully managing and delivering multiple, concurrent sourcing projects, activities, and tasks on time, within scope, and within budget preferred
• Demonstrated a high level of project accountability and ownership from inception through completion preferred
• Demonstrated ability to develop detailed work plans, including project milestones, risk assessment/management plans, and project timelines preferred
• Demonstrated ability to analyze and interpret product specifications, quotes and cost estimates preferred
• Experience with formal solicitations, including bids and requests for proposals preferred
• Excellent analytical, organizational, presentation, customer service, collaboration, and written and verbal communication skills, and the ability to prioritize work and pay attention to detail preferred
• Demonstrated skill and ability in understanding stakeholders' needs and meeting them within policy guidelines and in building collaborative team relationships preferred

Work Type:

Full Time

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