Program Manager, Actor Integrity Operations - Meta

Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Required Skills:

Program Manager, Actor Integrity Operations Responsibilities:

1. Support users through both direct support interactions as well as scalable solutions.

2. Understand the architecture and integration points of Meta’s community support processes, products and policies.

3. Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.

4. Analyze complex support flows and provide recommendations for process, policy and product improvements.

5. Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.

6. Work with cross-functional partners to improve the community support experience on our existing suite of products.

7. Partner with regional teams to develop scalable solutions to support Meta's global user base.

8. Resolve large and complex business problems.

9. Partner with cross functional teams, such as legal and public policy, to identify, monitor, and analyze regulatory issues impacting Meta and assess how to best align our operational resources.

10. Communicate results of technical analysis with non-technical partners and leadership teams to influence the strategy of those teams.

11. No direct report, individual contributor role only.

Minimum Qualifications:

Minimum Qualifications:

12. Employer will accept a Bachelor’s degree in Computer Science, Computer Engineering, Electronics Engineering, Business Administration, Information Systems, or related field, followed by five (5) years of progressive, post-baccalaureate work experience in the job offered or in a consulting or business analyst-related occupation. Experience must include 24 months of experience in each of the following:

13. Working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team

14. Initiating and driving projects to completion with minimal guidance

15. Business process analysis

16. Communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams.

Public Compensation:

$191,017/year to $233,420/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.