Program Manager at H&R Block

Job Description:

We are building a motivated and entrepreneurial team who is passionate about creating great products and providing a stellar experience to customers. H&R Block Financial Products team works on building and improving a range of financial products designed to meet our customers’ diverse financial health needs. These products include:

• Spruce: A mobile banking application
• Emerald Card: A pre-paid card
• Emerald Advance A seasonal loan product
• Refund Advance: A free tax advance
• Refund Transfer: A pay-by-refund option for tax preparation fees
• Future additional products to come!

We’re seeking a driven, action-oriented self-starter who can help us drive forward projects that let us serve our customers better. The Financial Products Program Manager will play a key role in supporting the team in building and developing our ways of working, implementing cross-team projects, and managing our resources. This role will report to the Director, Product Management and provide exposure to a range of business and functional leaders.

Day to day, you'll..

• Work with the stakeholders across departments, disciplines and seniority levels to execute projects which improve our ways of working or provide new services to our clients
• Manage our regular business cadences including quarterly planning sessions, agile sprint support, and other recurring touch points
• Coordinate with stakeholders to keep projects aligned to schedule and goals
• Establish performance indicators to identify successes, roadblocks and progress
• Be responsible for managing and acting quickly upon information regarding resource allocation, timelines, dependencies, and milestones
• Work on multiple projects at once, sometimes as an individual contributor and sometimes leading cross-functional teams
• Analyze and monitor ways of working across the team and proactively provide actionable recommendations on improvements
• Manage and document critical decisions and dependencies across work streams, assist team with framing decisions, escalate to executive team as needed

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

It would be even better if you also had...

• Experience working with agile product development teams
• Ability to adapt rapidly in a fast-moving environment with shifting priorities
• Demonstrated track record of establishing priorities and meeting deadlines
• Experience influencing without authority and leading large teams in a matrix management environment
• A bias to action and ability to solve complex problems
• Experience leading large programs that involve significant business change
• Experience as a Scrum Master or Scrum of Scrums Master
• Experience in Fintech or Financial Services

What you'll bring to the team...

• Relevant Bachelor’s degree
• At least 5 years of overall business experience including experience consulting or managing complex projects or programs
• Excellent interpersonal skills and a collaborative relationship building style in person and in virtual environments
• Excellent and adaptable technology skills including Excel, PowerPoint, Word, and project management software
• Strong, well-rounded communication skills, including strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

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