Program Manager - Benefits - Gallagher

At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future. As part of our global family, you'll unlock your potential, turning challenges into opportunities, and creating an impact on a global scale. Dare to innovate, and together, we'll craft a legacy of transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Program Manager - Benefits is responsible for delivering exceptional customer service and establishing relationships with clients.  This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values.  The Program Manager is accountable to retain, grow and manage one or more Medical Stop Loss Group Captives.

• Minimum of two years’ experience within the reinsurance or employee benefits industry.
• Knowledge of the insurance marketplace and/or risk management regimes.
• Demonstrable working knowledge of stop loss reporting including large claim and aggregate reports.
• Working knowledge of medical stop loss in relation to self-funded employer benefit plans
• Strong financial reporting and analytical skills.
• Advanced computer literacy skills, including Excel, Word and PowerPoint.
• Demonstrable ability to multi-task and adapt to changing priorities.
• Highly motivated individual who is deadline driven and committed to delivering an excellent level of client service.
• Excellent verbal, written, organizational skills with the ability to engage effectively at all levels.

Key Responsibilities:

• Manage an assigned book of business and build, expand, and solidify relationships with existing clients.
• Assist the Captive Director with the captive renewal process which includes gathering data for underwriting and preparing initial and final renewal proposal summary presentations.
• Assist in the preparing of board books and board meeting materials for captive board meetings.
• Assist in coordinating on boarding calls for new business.
• Lead appropriate resources to address the client's risk/capital management needs.
• Ensure that collateral is in place for each member and make sure that members understand the new requirements each year as needed.
• Maintain various schedules as it relates to the company’s premium payments, letters of credit, loss experience charges and claim payments.
• Monitor the policy issuance and premium audit processes.
• Coordinate the policy errors and omissions review. 
• Review new business and renewal loss pick projections from carrier partners.
• Review loss summaries on new business and do initial conceptual for the Captive Director.
• Maintain the captive’s template of coverage for medical stop loss.
• Secure existing business and drive the sale of additional services and coverage levels.
• Cultivate relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Has retention goals for assigned group of accounts.
• May coordinate the work of administrative support and customer service.
• May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available.
• Other duties as assigned.
   
   

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.

Behaviors:

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

#LI-TW

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.