Program Manager BWH Cardiovascular at Mass General Brigham

DescriptionThe Cardiac Imaging Core Lab (CICL) is an academic research organization located within the Brigham and Women’s Hospital, a Harvard-affiliated hospital. The CICL provides echocardiography core laboratory services for primarily large-scale global clinical trials responsible for site training and interface as well as echo analysis of images received.  There are approximately 40 staff supporting 40+ clinical trials ongoing at any given time with a typical volume of 1000 – 1500 echos received each month.  Reporting to CICL Faculty Directors, the CICL is recruiting a Program Manager to advance its technical and operational directives.The Program Manager will work directly with CICL faculty and CICL’s Technical, IT, and Operational Directors to advance the mission of the CICL.  The Program Manager will be responsible for strategic planning and process improvements of the CICL’s research services, coalescing sponsor requirements, internal resources, technical capacity, and IT/system constraints.  They will serve a highly visible central role to drive progress and execute services within the CICL portfolio.  In addition to helping to conceive strategic initiatives, they will set priority to support operational and technical direction of the Center.  This position requires superior skills in project management, analytics, and communication.PRINCIPAL RESPONSIBILITIES:Strategic Visioning: Collaborate with Directors to lead strategic planning, program development, and process improvement, ensuring technical and administrative staff and operations are maximized for efficiency. Oversee project logistics and communication (e.g., meeting agendas, action logs, slide decks) to ensure activities are tracked and are consistent with plans. Provide and cultivate effective meeting management skills and participation.  Uses critical thinking skills to independently manage high-priority, complex initiatives that support CICL strategic priorities.  Expert Problem-Solving: Provide logistical expertise and innovative solutions to complex technical and operational challenges. Develop detailed project plans that are practical and of appropriate scope, and includes identification of stakeholders, assessment of resource needs, and implementation timelines. Propose modifications to technical and administrative resource allocations to improve workflow.   Goal Execution & Monitoring: Ensure timely realization of study-specific and lab-wide objectives.  Create new and develop existing reports that provide visibility and monitoring of ongoing CICL initiatives. Analyze technical throughput across all studies to evaluate performance and identify improvement opportunities.   Stakeholder Engagement: Keep senior faculty, technical and operational staff aware of ongoing issues, working to provide greater transparency between teams.  Rapidly identifies, problem solves, and communicates any issues that are jeopardizing effectiveness of CICL initiatives. Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, change management, and one-on-one meetings with technical and administrative managers and leaders. Liaise with sponsors and industry partners when needed.  Team Development: Help identify areas within CICL that require staff resource adjustments to maximize technical and operational efficiency. Foster a collaborative work environment that emphasizes teamwork and engagement. Maintain strong and productive relationships with key stakeholders.   Operational Excellence: Trigger further development of SOPs and systems to further comply with current regulations and meet evolving needs of the CICL. Interact extensively with all functional leads to revise SOPs and other internal documentation practices in keeping with strategic improvement initiatives.   Adaptable Leadership: Take on other strategic and operational tasks as the Center grows and evolves. This team member will need to demonstrate flexibility and open-mindedness as the contours of this position will actively evolve over time.  Other duties as assigned.  QualificationsBA/BS, Master’s degree preferred3-5 years previous leadership experience in a project management capacity, ideally within a clinical research settingUnderstanding and working knowledge of principles of SOPs, GCP, FDA, IRB, clinical research methodology, regulations, and compliance requiredSKILLS/COMPETENCIES REQUIRED:Planning, Organizing and CoordinatingSkilled in identifying and implementing opportunities to improve efficiency of research operations and subsequently execute improvementsTime management skills with the capability to prioritize among multiple requests from multiple individuals with the ability to change direction inresponse to a fluctuating work environmentAbility to delegate, prioritize, and assist others with prioritizing study tasksTeam ManagementAbility to work successfully in a collaborative environmentAbility to manage diverse teams with different skillsets, work styles, and professional rolesGets Results/Takes InitiativeHigh personal work standards and sense of urgency about resultsAbility to anticipate the needs of the group in a fast-paced environmentProblem-solving ability, including the ability to analyze complex situations, identify resources, and imagine alternativesDemonstrates initiative and identifies key priorities, even in ambiguous situations with limited directionAbility to work effectively under pressure and within short time constraintsConsistently demonstrates a positive, "can-do" attitudeCommunication SkillsExcellent written and verbal communication skillsAbility to represent the program with the utmost professionalism and ability to build strong relationships inside and outside the groupAbility to clarify and distill complex issues to a variety of stakeholdersDemonstrated ability to lead discussions/meetings, and obtain cooperation and support from teamCognizant and respectful of cultural differences in communication approachAnalytical SkillsIntellectual curiosity and willingness to learnRigorous academic and/or professional background including healthcare workExtensive familiarity with clinical researchThis description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on need.SUPERVISORY RESPONSIBILITIES:As position of authority within the CICL, the PM will have a role in monitoring the efficiency of its technical and operational support staff and advocating for necessary changes to CICL Director.  WORKING CONDITIONS:The CICL supports a hybrid work model. This position is M-F during core business hours. There is no patient interaction in this position.Job Field: Professional/ManagerialOrganization: Brigham & Women's Hospital(BWH)Schedule: Full-timeShift: Day JobEmployee Status: Regular