Program Manager at American Express
Chicago, IL 60628
About the Job
DescriptionYou Lead the Way
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Manager, Reengineering Program Management, is a critical part of our Travel and Lifestyle Services (TLS) User Acceptance Testing Program (UAT) as we enhance our business model through strategy focus and execution, process improvement, governance, and communication. This includes defining critical metrics and roles and responsibilities, influencing partners, and connecting strategy to TLS initiatives. Role responsibilities will focus on Continuous Improvement, Reengineering, and Program Management, including the creation of a new Analytics team
The program manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year UAT reengineering roadmap, drive regular governance processes, and ensure successful implementation of Program deliverables throughout TLS UAT. In addition, they will create and manage the Business Analytics and Process Improvement team.Responsibilities: Create and lead a newly formed User Acceptance Testing analytics team, including individual and team performance monitoring and support
Manage multi-year project roadmaps and workplans, identifying ideal state and the strategic plan to achieve it, while ensuring progress is made on next steps towards achieving program milestones.Manage key transformational projects, problem-solving and prioritizing throughout, to implement governance structure and ensure delivery on key objectives.Monitor and evaluate the TLS UAT program and BAU performance through reporting and analyzing progress
Create and execute pipeline of Continuous Improvement and Reengineering opportunities for TLS UAT
Automate metrics reporting and removing manual inputs within the current process.Own governance and maintenance of centralized document repository for key program and BAU materials and resources
Influence others, often without direct authority, persuading with compelling data, facts, and conclusions
Manage 3rd party relationships for contractor staff, including management of timesheets and financials.Create and manage structures on-boarding process for new team resources. Minimum Qualifications:5+ years working in Project/Program management and driving transformation projects in business and technology organizations.5+ years in a People Leadership role leading critical day-to-day functions including escalations, providing leadership and direction, goal setting and employee development.Experience with driving Continuous Improvement initiatives with proven results.Experience in driving large-scale strategic business Reengineering initiatives and driving culture change in a large organization.Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlesslyPreferred Qualifications:A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals.Strong relationship and collaboration skills, with the ability to communicate, build trust and influence others across diverse audiences and at all levels in an organization.Exceptional communication skills, both written and verbal, including excellent active listening skills. High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership.Experience in developing high-quality presentations and communication materials for an executive audience.Excellent planning and organizational skills, with a proven ability to manage multiple concurrent projects and drive results.Strong analytic and decision-making abilities, financial acumen, and business analysis expertise.Ability to translate high-level strategic ideas into structured opportunities, ability to create and drive implementation plan.PMP certification and experience with SDLC and Agile methodologies.Ability to think strategically, demonstrate flexibility, absorb new information quickly, and adapt to change.Travel industry experience preferred.Six Sigma certification a plus.QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S
is required as the company will not pursue visa sponsorship for these positions.Job Field: TravelSchedule: Full-time
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Manager, Reengineering Program Management, is a critical part of our Travel and Lifestyle Services (TLS) User Acceptance Testing Program (UAT) as we enhance our business model through strategy focus and execution, process improvement, governance, and communication. This includes defining critical metrics and roles and responsibilities, influencing partners, and connecting strategy to TLS initiatives. Role responsibilities will focus on Continuous Improvement, Reengineering, and Program Management, including the creation of a new Analytics team
The program manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year UAT reengineering roadmap, drive regular governance processes, and ensure successful implementation of Program deliverables throughout TLS UAT. In addition, they will create and manage the Business Analytics and Process Improvement team.Responsibilities: Create and lead a newly formed User Acceptance Testing analytics team, including individual and team performance monitoring and support
Manage multi-year project roadmaps and workplans, identifying ideal state and the strategic plan to achieve it, while ensuring progress is made on next steps towards achieving program milestones.Manage key transformational projects, problem-solving and prioritizing throughout, to implement governance structure and ensure delivery on key objectives.Monitor and evaluate the TLS UAT program and BAU performance through reporting and analyzing progress
Create and execute pipeline of Continuous Improvement and Reengineering opportunities for TLS UAT
Automate metrics reporting and removing manual inputs within the current process.Own governance and maintenance of centralized document repository for key program and BAU materials and resources
Influence others, often without direct authority, persuading with compelling data, facts, and conclusions
Manage 3rd party relationships for contractor staff, including management of timesheets and financials.Create and manage structures on-boarding process for new team resources. Minimum Qualifications:5+ years working in Project/Program management and driving transformation projects in business and technology organizations.5+ years in a People Leadership role leading critical day-to-day functions including escalations, providing leadership and direction, goal setting and employee development.Experience with driving Continuous Improvement initiatives with proven results.Experience in driving large-scale strategic business Reengineering initiatives and driving culture change in a large organization.Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlesslyPreferred Qualifications:A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals.Strong relationship and collaboration skills, with the ability to communicate, build trust and influence others across diverse audiences and at all levels in an organization.Exceptional communication skills, both written and verbal, including excellent active listening skills. High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership.Experience in developing high-quality presentations and communication materials for an executive audience.Excellent planning and organizational skills, with a proven ability to manage multiple concurrent projects and drive results.Strong analytic and decision-making abilities, financial acumen, and business analysis expertise.Ability to translate high-level strategic ideas into structured opportunities, ability to create and drive implementation plan.PMP certification and experience with SDLC and Agile methodologies.Ability to think strategically, demonstrate flexibility, absorb new information quickly, and adapt to change.Travel industry experience preferred.Six Sigma certification a plus.QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S
is required as the company will not pursue visa sponsorship for these positions.Job Field: TravelSchedule: Full-time
