Program Manager - Crisis Services - Aspire Indiana Health, Inc.

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. 

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

Within our Aspire crisis continuum, this position will be responsible for our 24/7/365 crisis call center.  This position facilitates, coordinates, and evaluates the operation and efficiency of Crisis Coordination by providing regular scheduled supervision as well as in the moment staffing to assigned direct care staff. This position maintains good communication, monitors schedules and work assignments, and ensures quality of services and documentation while supporting Aspire’s mission, vision, values, and strategic priorities.  This position works closely with other Aspire departments and community partners in ensuring we are meeting the needs of our community to the best of our ability.  Must be flexible in working via video conference as well as telephonically and in-person.     

• Coordinate staff assignments, referrals, and manage schedules 
• Provide support to Peer Specialists and Crisis Coordinators  
• Provide direct crisis coordination services and/or follow-up services, as needed up to 50% of the time
• Ensure documentation quality and accurate billing via audit, supervision and education of assigned staff
• Assist with the collection of data and reporting for the purpose of staffing and programmatic evaluationCoordinate the 24 hour on-call crisis team, participate as needed
• Interact with staff, those we serve, and others in the community in a positive, helpful and professional manner via phone, ViP or in person to  effectively handle difficult situations with appropriate act, respect and resourcefulness
• Respond timely and positively to clients, staff, colleagues and all others in a respectful, courteous and confidential manner via telephone, ViP, email, chat or in person

Education/Experience

• Bachelor’s degree in social work, psychology, or a directly-related human service field from an accredited university required
• Three (3) years related work experience required with at least one (1) year in a supervisor capacity preferred

• Must have excellent crisis intervention/de-escalation skills

• Community Mental Health experience highly preferred
• Experience with Crisis Intervention highly preferred
• Knowledge and application of utilizing social service and community systems highly preferred

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees: 

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program 

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us atAspireindiana.org, and see our Core Values, benefits and current job listings on ourCareers page. Or check out ourFacebook,LinkedIn,Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees. 

All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.   

Aspire Indiana Health is an Equal Opportunity Employer.