Program Manager, Donor Recognition and Reporting - University of Oregon
Eugene, OR
About the Job
Department: University Advancement
Appointment Type and Duration: Regular, Ongoing
Salary: $44,000 - $49,000/year
Compensation Band: OS-OA04-Fiscal Year 2024-2025
FTE: 1.0
Application Review Begins
November 4, 2024; Position open until filled
Special Instructions to Applicants
Please submit the following with your online application:
• A cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement.
• A resume of your educational and professional work experience.
Please Note: We may contact applicants who meet the minimum requirements in the job posting to request additional information for the next stage of review.
Department Summary
University Advancement (UA) supports the University of Oregon’s (UO) mission of providing exceptional teaching, discovery, and service by strategically positioning the university to create awareness, build long-term relationships, and secure resources that increase understanding and further its aims. We are committed to fostering equity and inclusion in a welcoming, safe, and respectful environment that recognizes the value of all members of our community.
The Advancement Strategies and Technology Innovation (ASTI) department is focused on finding the solutions for foundational issues that will best position University Advancement to achieve its goals around engagement and fundraising.
As part of ASTI, the Donor Relations and Advancement Communication (DRAC) team manages donor relations, special events, volunteer coordination, gift administration, and donor communication. It is responsible for the design and implementation of a program of donor recognition and stewardship for annual donors (The Loyalty Circle), high-level cumulative giving donors (The Visionary Circle), corporate donors (Corporate Partners), bequest donors (The Legacy Circle), endowment donors and volunteers to the University of Oregon. DRAC works cooperatively with the UO President and administrators, school, and college fundraising staff, and UO donors to provide a university-wide stewardship and cultivation program that moves prospects and donors toward solicitation readiness.
Donor Recognition and Reporting (DRR) is responsible for the management, growth, and implementation of a program of recognition, stewardship, and reporting for university donors. DRR ensures university donors feel connected to the university through personalized communication that builds trusting relationships, inspires generosity, and demonstrates responsible stewardship of their gifts.
Position Summary
The Program Manager for Donor Recognition and Reporting (Program Manager) reports to the Associate Director of Donor Recognition and Reporting (Associate Director) and is a member of the Donor Recognition and Reporting (DRR) team.
The Program Manager is responsible for the implementation and management of a centralized scholarship stewardship program, under the direction of the associate director. The program manager works closely with scholarship recipients to collect gratitude and impact statements to create impact reports for donors. The program manager also collaborates with community partners, both UO campus partners and select Oregon high schools.
To be successful, the program manager will need to utilize independent judgment to successfully create and build relationships with scholarship recipients and identify the most efficient method for collecting statements and information from students. This position has access to confidential information which must be maintained. This position also requires excellent written and verbal communication skills for internal and external audiences as well as technical skills and data management.
Based on industry standards, this position is expected to participate in continued professional growth and implement best practices for donor relations.
This position is in direct contact with donors and is required to work a flexible work schedule that will include some evenings and weekends.
This position is located in Eugene. It is eligible to work a hybrid schedule, and will need to work on campus an average of 3 days per week.
Minimum Requirements
• Bachelor’s degree, or equivalent combination of skills and experience.
• One year of constituent relations (e.g., donor, customer, or member relations), including relevant project or program management experience in a complex and diverse organization.
Professional Competencies
• Independence and creativity in project management and implementation.
• Excellent computer skills using relational databases, MS Office applications, or equivalent software.
• Strong understanding of and competence with donor software tools and systems strategy as it relates to fundraising and donor experience.
• Excellent writing, editing, and communication skills.
• Strong interpersonal skills with internal and external audiences and persons in diverse work groups.
• Demonstrated organizational, problem-solving, and time management skills.
• Excellent attention to detail and follow-through.
• Ability to work some evenings and weekends to participate with donor experiences as necessary to represent Donor Relations and/or the University.
• Ability to set priorities, take initiative, be proactive and follow up, and manage diverse responsibilities and multiple tasks.
• Ability to interact, communicate, and work effectively with individuals, recognizing and respecting the many and varied identities of each person.
• Ability to adapt as new situations arise.
• Ability to initiate connections and collaborate with colleagues and industry cohorts.
• Ability to provide excellent, donor-focused customer service while maintaining discretion and confidentiality.
• Commitment to promoting and enhancing diversity, equity, and inclusion.
Preferred Qualifications
• Experience in higher education advancement or a large non-profit fundraising environment.
• Familiarity with the University of Oregon or similar institute of higher education.
• Experience with customer relations management (CRM) software (e.g., Salesforce) and other customer services, video, or design software such as ThankView, InDesign, and Tableau.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
