Program Manager, E6 at The People Concern

Program Manager, E6







Hollywood, Los Angeles, CA, USA * Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11185



Monday, August 26, 2024









Position: Program Manager, E6
Department: E6 Outreach
Reports to: Director
Oversee: Case Managers
Location: E6 DTLA Office/E6 Olympic Outreach, 1625 W Olympic Blvd Ste 603 LA CA 90015
Schedule: Monday- Friday, 8am- 4:30pm
Status: Full-Time; Exempt (salary); Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Summary
As part of the LA County strategy to combat homelessness, the goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services.

The E6 Program Manager will provide leadership and oversight to area-specific multidisciplinary E6 Street Outreach teams. The Program Manager will ensure that appropriate, high quality, and integrated care and services are provided to clients, including carrying a case load themselves when necessary to support the team. The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager is responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.

Essential Duties & Responsibilities

Provide leadership to multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering public and private agencies.
Facilitate individual and team supervision utilizing a trauma-informed care lens and harm reduction approach.
Provide clinical guidance to staff as needed, including in psychiatric emergencies and crisis situations.
Provide assistance, in the field, in order to support the team or individual team members.
Be available to respond to emergency calls and situations on a 24-hour basis when needed.
As needed assist in the screening, assessment, enrollment, and case management of clients.
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews.
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources.
Provide training to staff on policies and procedures of the program and agency.
Hire and manage staffing of MDT team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
Complete 90-day and annual performance evaluations in a timely manner.
Attend all department, agency-wide, and county/city service provider meetings and trainings (as necessary).


Qualifications

MSW, MFT, or LPCC who is registered with CA BBS (supervision hours are available for this position) OR five or more years' experience working in outreach and with persons experiencing homelessness.
Two years' experience providing direct supervision and management of staff; experience managing a team preferred.
Minimum of two years' full-time experience working with individuals who are experiencing homelessness, preferably those living with mental illness and/or substance addictions and/or physical health challenges.
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
Able to learn quickly and work effectively with a wide range of constituents
Strong interpersonal and team building skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Current, valid California Driver's with an acceptable driving record
Able to obtain and maintain CPR/1st Aid certification
All internal candidates must be in good standing and in their current role for at least six months.


Work Environment

Combination of field and office environment
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
On occasion drive to different sites throughout the assigned outreach area
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise, odor, and smoke
May need to bend, stoop, twist, and sit throughout the day





EXPECTED BEHAVIORS OF ALL STAFF


Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate


Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts





Other details



Pay Type
Salary

Min Hiring Rate
$67,500.00

Max Hiring Rate
$72,000.00






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