Program Manager, Family Services EV - Project for Pride in Living

About Our Team: 

The Resident Services team provides transformative affordable and supportive housing and elevates the voices of the communities we serve that are disproportionately affected by systemic inequities. PPL provides 1,600 housing units and serves nearly 13,000 people annually in the Twin Cities aiding in long term stable housing so that our community can live their best lives. PPL integrates race equity organization-wide through multiple strategies and systems change initiatives. 

Job Summary:

The position is responsible for providing leadership over high quality direct services to families living in Supportive Housing. Services include housing transition, tenancy sustaining, behavioral health, financial stability, community engagement, and youth & parenting services. The manager is responsible for program design, management, team functions, and supervision of Family Services Coordinators, Youth Services Coordinator, and Community Support Specialist.

Essential Duties and Responsibilities:The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.

• Oversee Family Services program design, service delivery, budget, staffing and coordination with internal and external partners to assure participants maintain housing.
• Coordinate services and referrals with entities such as child protection, schools, mental and chemical health agencies, etc.
• Develop and manage relationships and Memorandums of Understanding with service partners, including Property Management team, Northside Achievement Zone, Hennepin County Child Protection Services, and others.
• Ensure accurate data entry in Apricot to document service delivery and measure outcomes for funders and stakeholders.
• Assist with contracts and reporting to HUD, MN Housing, DHS, and other agencies to insure timely and accurate reporting of performance and financial data.
• Assist the Associate Director with financial planning, budgeting, forecasting, fundraising and strategic planning needs of the program.
• Represent PPL in the Supportive Housing community.
• Assist in day-to-day program operations including, but not limited to, administrative tasks, special projects, front desk coverage, case load coverage, and staff project support.
• Maintain a work environment that attracts, keeps, and motivates a diverse workplace of quality staff.
• Provide project management on initiatives and special projects.
• Work closely with Volunteer Program to recruit, train, and support work study and volunteers for after school programming.
• Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.

 Supervisory Responsibilities:

• Hire, train and support 4 staff and interns to maintain quality within the program, encourage growth and development.
• Work in collaboration with staff on participant situations as appropriate. Review and consult regularly regarding service provision for participants. Model appropriate responses. Provide support and back up to staff as needed.
• Complete performance evaluations and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Support Family Services Team. Identify needs for training and case consultation.
• Respond as needed to after hour’s emergencies or incidents in support of staff.
• Develop and support ‘Best Practices’ and standards of service.
• Support staff in supervision of interns and volunteers

Additional Tasks and Responsibilities:  While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other members.

• Answer and route telephone calls and miscellaneous questions from employees, participants and general public.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• High level of personal and professional integrity, including ability to maintain confidentiality.
• Maintain professional communications with program participants, co-workers and others.
• Provide information on assigned functions and meet deadlines.
• Perform related administrative tasks or other duties as assigned or directed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Requirements

• Experience providing supervision and talent management.
• Experience with program design and ensuring compliance with policies and procedures.
• Grant and budget and data management experience.
• Experience providing strengths-based case management, direct services and developing supportive housing service plans.
• Ability to implement services that address mental health, chemical health, and/or co-occurring disorders, developmental and cognitive disabilities, domestic violence, homelessness and re-entry.
• Ability to provide crisis intervention and support.
• Strong group facilitation and training skills
• Ability to coordinate, track and complete multiple tasks as well as adjust to changing priorities.
• Ability to work well independently and in a collaborative team environment with both internal and external partners
• Ability to work with and develop partnerships with outside agencies in the community
• Self-starter with excellent verbal and written communication, problem solving and organizational skills
• Strong desire to serve people from diverse cultures, economic and social situations.
• Strong knowledge of community resources and service networks.
• Must have reliable transportation, a valid driver’s license and insurance.

Minimum Technology Qualifications

Ability to use:

• Office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner
• MS Word, Outlook, Excel and PowerPoint
• The Internet and electronic timecard system
• Computer Network (files, drives, and folders)
• Apricot or other database systems

 Education and/or Experience

• Bachelor's degree in social work, human services, education or a related field (additional experience may substitute for education).
• 5+ years of experience working with diverse and formerly homeless populations.
• 5 + years’ experience in social work, Human Services or other closely related field.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must occasionally lift and/or move up to 10-25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Project for Pride in Living, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Salary: $61,000- $64,000 Annually DOQ

Benefits Based on Eligibility: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives. 

How to Apply:  

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. 

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve, those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. 

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer