Program Manager, gTech Assistant Quality - Google
Boulder, CO
About the Job
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
Preferred qualifications:
- Experience contributing to and influencing complex and ambiguous efforts that span multiple teams, functions, and geographical areas.
- Experience navigating ambiguity and management through change.
- Excellent problem-solving, investigative and business judgment skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a program manager and strategist, you will lead high priority initiatives focused on team and product/market fit of the Assistant. You will work with a group of Assistant stakeholders and product teams to influence strategy, generate insights and improvements, and scale programs to support our goals. This role requires flexibility, comfort in ambiguity, self direction, critical thinking and problem-solving.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Track cross-functional projects across gTech and Assistant Engineering team. Anticipate and manage risk and escalate blockers where needed.
- Partner with vendors and cross-functional teams to develop triaging and quality workflows, balancing quality, speed and cost.
- Build consensus among cross-functional teams and support decision making with team and executive level audiences and lead execution against recommendations with accuracy.
- Lead operational processes and practices that drive excellence, accountability, and efficiency for gTech Assistant leads and the organization.
- Analyze large datasets to identify and test hypotheses regarding quality issues on Assistant, utilizing dashboards and collaborating with analysts to drive improvements.
