Program Manager, Health Equity-(3304868) - Partners Healthcare System

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Program Manager will support the development and facilitate the dissemination of key strategies focused on eliminating disparities in clinical outcomes among Mass General Brigham’s patient population. MGB’s Health Equity strategy, “United Against Racism”, is comprised of series of interventions aimed to reduce disparities in clinical outcomes for MGB patients by race, ethnicity, language, and in newly developed focus areas including disability clinical equity. Mass General Brigham is also responsible for external reporting and regulatory readiness toward The Joint Commission Health Equity Standards & Certification. This role would support system readiness for external and regulatory equity requirements. This role reports to the Senior Director, Health Equity and collaborate closely with MGB Health Equity leadership including Associate Chief Health Equity Officer for MGB.

Principal Duties and Responsibilities

Project Management and Content Development

• Supports the execution of the MGB Health Equity strategy
• Provides direct support of special projects and initiatives for the Associate Chief Health Equity Officer and Health Equity Directors, including the Senior Director
• Provides support and coordination for assigned activities, ensuring all assignments and projects are delivered on-time and within scope
• Uses critical thinking skills to assist in the definition of project scope and objectives, involving all relevant stakeholders and setting achievable timelines with appropriate interim milestones to mark progress
• Assists in driving the objectives of the select projects and committee(s) forward by collaborating and serving the team’s needs; oversees meetings logistics by working with leadership to determine meeting agendas and document key takeaways
• Works collaboratively with operational and clinical leadership to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectives
• Collects and disseminates accurate, relevant and timely information to the members of the select project team or committee
• Develops a detailed project plan to monitor and track progress; manages changes to project scope and schedule; identifies, tracks, and develops mitigation plans for risks; reports and escalates as needed
• At times, may need to manage external consultants and contractors, helping them adapt to the MGB culture and obtain information/data necessary to successfully complete their assignments

Analysis

• Assists with project goals by providing clinical and financial business intelligence to stakeholders for assigned initiatives, committees, or senior leaders. Evaluate how changes may impact the organization both financially and operationally. Analyze operational and/or financial data to evaluate performance and identify improvement opportunities.
• Conducts and manages the research, documentation, and analysis, utilizing both internal and external sources of operational, financial, and benchmarking/best practice data
• Stays abreast of current trends, best practice and other information relevant to community health and health equity and specifically related to the projects and committee(s) s/he supports; researches and shares relevant information
• Provides input to the team on additional analyses and key next steps

Communication and Collaboration

• Develops strong, positive relationships with all levels of staff within the assigned area of work; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work
• Provides timely and accurate progress reports on all current initiatives
• Prepares concise, creative, professional summaries of analyses and plans for members of Senior Leadership and others, as appropriate
• Effectively presents findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience
• Communicates project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties

Other duties as assigned

Qualifications

• Bachelor’s degree required; Master’s degree preferred
• 3 - 5 years of experience of progressively responsible work history, preferably in a healthcare management, consulting, or strategic planning
• 2 years project management experience required, in a complex multi-faceted organization working with senior level leaders and demonstrated commitment to health equity/ social justice are preferred
• Proficiency in Microsoft Office preferred (Word, Excel, PowerPoint required; Visio, Teams, SharePoint), and adept at learning new software applications
• Process improvement skills and/or training a plus

Skills, Abilities, Competencies

• Strong analysis and problem-solving skills: able to gather data, compile information from a variety of disparate sources and manipulate large amounts of data, able to ensure data integrity using quality checks at various points in the process
• Ability to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplines when indicated
• Strong organizational, written, and oral communication skills, ability to present data to both business and clinical constituents in a clear, meaningful and concise manner
• Demonstrated ability to work effectively, both independently and within a team
• Strong organizational skills, including the ability to work on multiple projects at once
• Ability to effectively respond to time sensitive issues and meet deadlines; takes ownership and accountability for timeliness, accuracy and relationship management

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.