Program Manager - Health Fellows (AmeriCorps) - LifeLong Medical Care

Overview

The Health Fellows Program Manager is responsible for development, implementation, and maintenance of LifeLong’s California Volunteers (CV) State AmeriCorps grant program. Support and facilitate the recruitment and management of AmeriCorps Members and Volunteers.

This is a full time, exempt, benefit eligible.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $60k - $66k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

Recruitment & Onboarding

• Execute AmeriCorps Health Fellows recruiting requirements according to organization plans.
• Build applicant sources by researching and contacting community services, colleges, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining competitive rapport.
• Determine applicant qualifications by interviewing applicants; verifying references; arranging management interviews and organization tours.
• Manage new AmeriCorps Health Fellows Member relocation by suggesting temporary housing; providing community introductions.
• Manage organization’s policies and practices; monitor AmeriCorps service hours within living allowance stipend and education award packages; emphasizing benefits and perks.
• Manage AmeriCorps Health Fellows program by conducting orientations; advising on Member Assignment Descriptions; coaching AmeriCorps Health Fellows Members; training Site Supervisors.

Workforce Development & Training

• Design and expand onboarding, learning and development programs based on LifeLong, California Volunteers, AmeriCorps Health Fellows’ needs.
• Facilitate annual performance evaluations including mid-year and end-of-year review process.
• Implement CV/AmeriCorps Health Fellows performance measure training requirements and evaluate training effectiveness.
• Coordinate and track CV deliverables for the AmeriCorps grant
• Deliver training programs personally or arrange and manage third party trainers.
• Prepare Members for higher education and career opportunities by providing mock interviews and resume building sessions; writing letters of recommendation.
• Maintain technical knowledge by attending educational workshops; reviewing publications; maintaining personal networks (e.g. alumni engagement); participating in professional organizations.
• Coordinate and organize community events with the participation of Members; socializing events to build cohesion with staff and Members.

Administration and other related duties

• Manage personnel and evaluation data tracking mechanisms through E-Grants, SalesForce and PayCom.
• Conduct site visits and monitor service activities to ensure that project requirements and performance measurements are met on a timely basis.
• Enroll/exit AmeriCorps Health Fellows Members on eGrants/My AmeriCorps portal and arrange benefits.
• Manage program budgets and monitor revenues and expenditures.
• Oversee the development and execution of sub-recipient contracts between organization and CV/AmeriCorps Health Fellows.
• Meet timely deadlines for all reporting including cost reimbursement and financial status reports.

Supervisory Responsibility

• This position has direct staff supervisory responsibilities
• Up to 10 full-time AmeriCorps Health Fellow/AmeriCorps Members

• This position has indirect staff supervisory responsibilities
• 10-15 AmeriCorps Health Fellows Member Site Supervisors (LifeLong staff)

Qualifications

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Ability to effectively supervise staff and to contribute to staff development.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to work with individuals and organizations at the local level to build support.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

• BA in public health, social sciences or health-related field, or three years of related experience.
• Two years of volunteer supervi­sion and team management experience including creating and implementing volunteer programs and training.
• Two years’ work experience in a non-profit health or social service agency.
• Demonstrated skills in organization, recruitment, supervision, communication, interpersonal relationships, project management, training management, presentation, and customer service.
• Proficient in Microsoft office suite and Internet cloud programs.
• Familiarity with electronic health records and practice management systems such as EPIC

Job Preferences

• Bachelor’s Degree in related field.
• Community Healthcare experience.
• Bilingual; Spanish a plus.
• Former AmeriCorps Member, a plus.