Program Manager Housing Programs

Job Classification:   Exempt

Position Overview

The Program Manager advances the Mission and Values of Community Human Services (CHS) by building, fostering, and inspiring excellence in the Agency’s ability to:

• Serve as the leading resource for homeless support, information, and best practices and protocols in Southwestern PA for persons experiencing homelessness or who are at risk for homelessness
• Provide exceptional and compassionate social support services
• Integrate the voice of consumers with program quality initiatives and services
• Collaborate with and act as a resource for other local organizations and providers
• Embrace and exhibit the highest ethical standards
• Build an environment which is safe, confidential, and welcoming
• Eliminate the devastating impact of stigma through cultural awareness and advocacy

The Program Manager embodies and represents CHS guiding principles to multiple audiences, consumers, and constituents.

Mission
Safe, affordable housing and nutritious food are fundamental human rights, and we strive to make them accessible to all in Pittsburgh and surrounding areas.

Values

Advocacy, Equity, Quality, Respect, Relevance.

Key Responsibilities

• Plan, execute, and provide oversight of programming related to Housing Assistance Programs.
• Increase outcomes aligned with the program’s overall mission to support individuals experiencing homeless or who are at risk of homelessness by meeting participants where they are at through support of staff, peers, service providers, and community partners.
• Address operational, personnel, consumer, or administrative issues and communicate with the director, as well as with service providers, regulating agencies, consultants, etc.
• Ensures program compliance with laws/regulations from licensing or monitoring bodies.

• Provides financial oversight of the programs, ensuring all programs operate efficiently and on a balanced budget.
• Generate reports for monitoring/invoicing, including all billing requirements under the Department of Human Services, HUD, and other housing funders.
• Tracks data within multiple systems including internal agency database and HMIS in conjunction with program requirements.
• Oversees all housing coordination including landlord relations, rent reasonableness and mediation with landlords when appropriate.
• Research best practice, evidence-based approaches to inform program development/growth.
• Supervises and supports all direct report staff inclusive of conducting performance appraisals and arranging for appropriate training for staff development.
• Develop a professional and supportive relationship with participants of the program while maintaining and modeling appropriate personal boundaries.

Organizational Expectations

• Seek out up-to-date information about CHS’ programs and services, as well as relevant local, regional, and national statistics that will inform and support our mission.
• Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Embrace and exemplify organizational standards and guiding principles for processes, protocols, and utilization.
• Commit to CHS’ promise to sustain and extend diversity, equity, and inclusion.
• Contribute to efforts which build and reinforce CHS’ distinctive, effective, and ethicalpractices.

Knowledge Skills and Abilities

Through a combination of experience and education, the Program Manager will have:

• Excellent communication and interpersonal skills.
• Exceptional customer service communication.
• Cultural competence, being able to work effectively with all backgrounds.
• Experience and ability to de-escalate mental and behavioral health crisis situations
• Strong organizational, phone and computer skills.
• A working knowledge of the social service system through life or job-related experience.
• A willingness to work both independently and collaboratively.
• Strong ability to navigate the Internet to familiarize and access various resources.
• Ability to work and travel independently.

A high school diploma or equivalent, along with a combination of work, education and life experiences as approved by the agency and funder. External applicants are required to have 3 years supervisory experience. Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances.