Program Manager - I (USD) at Eclaro
New York, NY
About the Job
Program Manager - I (USD)
Job Number: 24-02496
Job Number: 24-02496
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Program Manager - I (USD) for our client in New York, NY.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- First point of contact for all website requests coming into the client's Web Production Team.
- Directly manages intake of website requests and ensures all necessary information per request is added to our Web Production ticketing system.
- Accountable for working with our cross-functional team to create, publish and update website content according to our client's Web Production Process (e.g. Production, Content and Design, Authoring, QA/QC, Compliance and published).
- Accountable for continuous website reviews and updates in accordance with our Compliance and Legal processes to ensure consistent adherence to applicable regulations.
- Responsible for making sure all key stakeholders are kept informed of website request status and that any/all open questions are tracked and addressed in a timely manner.
- Ensures website production process is aligned to on all client's Marketing-led workstreams.
- Identifies and recommends improvements and optimizations to website production process over time.
- Generates and maintains process documentation as needed.
- Adherence to client's Project records retention rules.
Pay Rate: 54.55 $/Hour
Qualifications:
- 2+ years of work experience within a web production role (or similar operational role within large-scale heavily matrixed web or marketing organizations).
- Depth of knowledge and/or breadth of experience with website production (content/design, SEO, stakeholder reviews and approvals, adherence to legal reviews and approvals, adherence to website governance requirements, etc).
- Experience with managing multiple projects in a fast-paced deadline-driven environment.
- Experience with marketing and/or web production project management systems such as JIRA, Asana, Workfront, Airtable or similar.
- Experience with website publishing software and CMS systems is a plus.
- Proficiency in Microsoft Suite is preferred (e.g. PowerPoint, Outlook, MS Teams, etc).
Required Skills:
- Strong communication skills. Ability to communicate complex requirements and business objectives with team members who require that context to do their best work.
- Skilled at leveraging existing process while always on the lookout for opportunities to reduce process friction and optimize where possible.
- Takes to heart having a team-first mentality and demonstrates the ability to build cross-functional relationships.
- Comfortable working within processes and workflows that are in an ongoing state of improvement and evolution according to the needs of the business.
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Natasha Zarbo
Natasha.Zarbo@eclaro.com
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.