Program Manager - H&R Block

We are building a motivated and entrepreneurial team who is passionate about creating great products and providing a stellar experience to customers. H&R Block Financial Products team works on building and improving a range of financial products designed to meet our customers’ diverse financial health needs. These products include:  

• Spruce: A mobile banking application 
• Emerald Card: A pre-paid card  
• Emerald Advance A seasonal loan product  
• Refund Advance: A free tax advance  
• Refund Transfer: A pay-by-refund option for tax preparation fees   
• Future additional products to come! 

We’re seeking a driven, action-oriented self-starter who can help us drive forward projects that let us serve our customers better. The Financial Products Program Manager will play a key role in supporting the team in building and developing our ways of working, implementing cross-team projects, and managing our resources. This role will report to the Director, Product Management and provide exposure to a range of business and functional leaders. 

Day to day, you'll..

• Work with the stakeholders across departments, disciplines and seniority levels to execute projects which improve our ways of working or provide new services to our clients 
• Manage our regular business cadences including quarterly planning sessions, agile sprint support, and other recurring touch points 
• Coordinate with stakeholders to keep projects aligned to schedule and goals  
• Establish performance indicators to identify successes, roadblocks and progress 
• Be responsible for managing and acting quickly upon information regarding resource allocation, timelines, dependencies, and milestones 
• Work on multiple projects at once, sometimes as an individual contributor and sometimes leading cross-functional teams 
• Analyze and monitor ways of working across the team and proactively provide actionable recommendations on improvements  
• Manage and document critical decisions and dependencies across work streams, assist team with framing decisions, escalate to executive team as needed