Program Manager - The Arc of Prince George's County

• Advocacy (Encouraging and supporting people in expressing their choices, dreams, goals and rights)
• Communication (Actively listening to the person we support based on their preferred method of communicating, and collaborating with their natural supports and community)
• Relationship building (Creating opportunities for people to build friendships, make connections and develop meaningful relationships in an inclusive environment)

• Primarily responsible for tracking and possibly carrying out and documenting all medical appointments for the individuals.
• Coordinates Behavior Support Plan development and documentation in accordance with the regulations and recommendations of the team.
• Works with the individual and his/her team to develop, monitor, and supervise the implementation of the Person Centered Plan.
• Identifies and coordinates needed services in conjunction with the team planning process.
• Ensures/enforces protection of Individuals’ rights and encourages self-advocacy.

• Works with the Community Living Director to develop a fiscal budget that is consistent with the needs of the individuals.
• Develops proposals and budgets for temporary funding and program expansions.
• Ensures that homes operate appropriately and within budget guidelines, and maintains the highest possible quality of living standards.
• Makes cost-effective purchasing and repair decisions.
• Accurately oversees all accounting documentation to include timesheets, monthly financials, and house petty cash ledgers, checking each for appropriateness of expenditures.
• Monitors program participants’ financial records as indicated in the Person Centered Plan
• Reviews budget sheets, travel vouchers, and timesheets for appropriateness.  Prepares purchase orders and maintains individual budget accounting reports.

• Supervises support staff to encourage and monitor frequent and consistent community outings.
• Ensures appropriate use of community resources.
• Ensures natural support network is used and family members and friends are included in activity planning and participation.
• Provides information about community activities and resources to individuals.

• Ensures that homes, grounds, and equipment are maintained and meet all regulation requirements for state and county licensing.
• In cooperation with the Director of Quality Assurance, the Program Manager performs periodic site evaluations as frequently as determined by the Director of Community Living and recommended by the QA Director.
• Develop resources for resolving maintenance needs and purchasing.
• Provide shift coverage during emergencies.

• Uses effective, respectful, and frequent communication with the individual and the individual’s family members and/or other interested parties.
• Actively participates in team meetings, taking meeting minutes and documenting decisions.
• Communicates in a respectful and positive manner with the family to ensure appropriate support provision to the individual.
• Facilitates flow of communication between different divisions of the agency, parents, other service providers, medical professionals, and the individuals we support.
• Communicates the functions, services, operating philosophies, and policies and procedures to individuals, families, and other interested parties.

• Maintains health and safety of program participants as indicated in their Person Center Plans  
• Monitors routine and emergency medical/dental services and medication reviews as appropriate.
• Ensures staff monitors meals (to ensure nutritional value) and/or consumer hygiene practices.

• Models initiative and creative problem solving, especially in relation to staff conflicts.
• Demonstrates appropriate workplace behavior, modeling the agency’s philosophy.
• Demonstrates positive role-model behavior.
• Maintains confidentiality in relation to individuals and staff issues.

• Responsible for supervising Community Living Support Staff.
• Interviews, hires, evaluate, and terminates the employment of staff members with the input of the Program Administrator.
• Assures adherence to policies and procedures via training and feedback.
• Provides individualized orientation to new staff members, mentors and provides feedback.
• Conducts team meetings as designated.

Since 1952, The Arc Prince George’s County has been providing support services to people with intellectual and developmental disabilities and their families throughout the county. We serve more than 600 individuals with disabilities. Our primary areas of support are:• Community Living where we provide and manage group living homes;• Family and Personal supports where we provide 1:1 individual supports;• Employment Services provides job training and employment opportunities for the people we support; and• Day Programs where we offer meaningful outings in the community.