Program Manager - Integris BioServices, LLC dba KCAS Bioanalytical and Biomarker Services

Performing critical work that impacts our industry and our world's health while problem solving and innovating in the field - that is what we get to do every day at KCAS Bio. If that gets you excited too, then maybe working at KCAS Bio is for you.

As a Program Manager at KCAS, you get to further our mission by working closely with the laboratory directors, laboratory managers, and Business Development team to provide overall client satisfaction and management of already contracted work.

The Program Manager will also serve as a key point of client contact for facilitating discussions on technical work and will provide support to sales efforts by assisting in defining out-of-scope work and finalizing change order approval from the client.
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In this role, we will rely on you to:

• Interact closely with clients and provide overall goals and objectives of clients' needs to operations through formal communication and monitoring of projects.
• Provide project oversight.
• Act as client and operations (internal) advocate by balancing the needs of both parties to find a win.
• Interact with operations and business development to inform all parties of project status, elevating any risks to the project/client.
• Address client questions, concerns, and comments.
• Work with clients and operations to satisfy client's objectives and timeline needs.
• Work closely with Business Development to define the scope of new work from existing clients.
• Respond to clients on sales inquiries (quotes and change orders) when directed.
• Update the ongoing client monitoring system with the client's current state, escalating if/when needed.
• Assist in forecasting clients' work and answering invoicing questions when necessary.
• May be responsible for complex program management of programs with diverse service offerings, highly technical challenges, and programs requiring troubleshooting to meet customer needs.

To qualify specifically for this role, you will have:

• Bachelors Degree in related field
• Minimum of 2-6 years' experience in a Contract Research Organization Environment overseeing/working on projects
• Detail oriented to follow-through with tasks and initiatives.
• Excellent communication skills (oral and written), with the ability to be a quick thinker and communicator.
• Ability to identify and resolve issues in a fast and effective manner.
• Ability to multi-task and handle many projects at once
• Exceptional organizational and project management skills.
• A polished, professional style and a high-level of enthusiasm, and productivity.
• Perform all aspects of job in a way that supports company brand and supports company mission, vision, and values.

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$65,000 - $85,000 a year
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(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)

WHO YOU ARE

You will thrive at KCAS Bio if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.

WHAT YOU'LL GET

Our benefits include, and extend beyond, the traditional package. At KCAS Bio, you will enjoy company sponsored events like food trucks, family days and spirit days. You will grow in your career with KCAS University. You will be able to connect with like-minded employees to further KCAS Bio's approach to key areas such as wellness, inclusion, and community outreach. You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.

WHO WE ARE

We are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields. Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another's growth. At KCAS Bio, we advance both great science AND great people.

KCAS Bio is proud to be an Equal Opportunity Employer. Among other things, we provide equal employment opportunities without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, or any other legally protected category; we recruit qualified candidates without regard to citizenship status based on internal processes that enable us to hire the right candidates consistent with the appropriate U.S. Immigration framework; and (3) we work with and provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs, observances, and practices. Anyone who needs reasonable accommodation may send an email to kcasrecruiting@kcasbio.com or call 913-248-3000 (for TTY assistance call 711) and ask for Human Resources.

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