Program Manager - Integris BioServices, LLC dba KCAS Bioanalytical and Biomarker Services
Olathe, KS 66051
About the Job
When you work as a Program Manager at KCAS Bio, you get to further our mission by driving the delivery, coordination, and management of client projects and programs.
The Program Manager will communicate with various team members including business development, lab operations, data management and finance to ensure harmonization of goals, and to proactively identify and remedy obstacles to success.
The Program Manager will also track KPIs, provide project updates and answer client questions. Most importantly, your success will enable KCAS Bio to continue to expand and meet its lofty goals.
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In this role, we will rely on you to:
- Interact closely with clients and provide overall goals and objectives of clients' needs to operations through formal communication and monitoring of projects
- Provide project oversight
- Act as client and operations (internal) advocate by balancing the needs of both parties to find a win
- Interact with operations and business development to inform all parties of project status, elevating any risks to the project/client
- Address client questions, concerns, and comments
- Work with clients and operations to satisfy client's objectives and timeline needs
- Work closely with Business Development to define the scope of new work from existing clients
- Respond to clients on sales inquiries (quotes and change orders) when directed
- Update the ongoing client monitoring system with the client's current state, escalating if/when needed
- Assist in forecasting clients' work and answering invoicing questions when necessary
- May be responsible for complex program management of programs with diverse service offerings, highly technical challenges, and programs requiring troubleshooting to meet customer needs
To qualify specifically for this role, you will have:
- Bachelor's degree
- 1-3 years of experience in Life Sciences industry as a client facing program/project manager
- CAPM (Certified Associate in Project Management) certification beneficial but not required
- Background in CRO, BioPharma, or Mass Spec is a plus
- Demonstrated ability to communicate across functions successfully
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Project
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(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)
WHO YOU ARE
You will thrive at KCAS Bio if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.
WHAT YOU'LL GET
Our benefits include, and extend beyond, the traditional package. At KCAS Bio, you will enjoy company sponsored events like food trucks, family days and spirit days. You will grow in your career with KCAS University. You will be able to connect with like-minded employees to further KCAS Bio's approach to key areas such as wellness, inclusion, and community outreach. You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.
WHO WE ARE
We are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields. Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another's growth. At KCAS Bio, we advance both great science AND great people.
KCAS Bio is proud to be an Equal Opportunity Employer. Among other things, we provide equal employment opportunities without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, or any other legally protected category; we recruit qualified candidates without regard to citizenship status based on internal processes that enable us to hire the right candidates consistent with the appropriate U.S. Immigration framework; and (3) we work with and provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs, observances, and practices. Anyone who needs reasonable accommodation may send an email to kcasrecruiting@kcasbio.com or call 913-248-3000 (for TTY assistance call 711) and ask for Human Resources.